Before you start
Who can use this feature
Supported on the Organization and Enterprise plans.
Only organization admins can update roles and confirm new editors for true-ups.
On the Enterprise plan? True-ups work differently on the Enterprise plan. Workspace admins can help organization admins review and confirm new editors. Manage true-ups with workspaces →
Every three months, Figma performs a billing true-up to account for any new editor seats. Figma sends a notification two weeks before payment is due to the organization's billing contact(s).
This notification includes details of any new editors and indicates the start of the true-up period. Organization admins then have two weeks to review and confirm any new editors.
Figma sends another reminder two weeks before the true-up period ends, then again three days before the invoice is locked and payment is due. At the end of the true-up period, Figma generates an invoice for the total number of editor seats and charges the organization.
In this article, we've outlined three key tasks relating to an organization's true-up:
Review new editors
During a true-up, organization admins review any new editors and decide if they need an editor role. They can then downgrade or upgrade roles as needed. Figma will only charge for the editors you keep.
View new editors
View and manage new editors under Admin settings > Members.
- Open the organization in Figma.
- Select Admin settings in the sidebar, then select the Members tab.
- At the top of the page you can view a summary of the current true-up:
- New Figma design seats: how many extra editor seats you need for Figma design.
- New FigJam editor seats: how many extra editor seats you need FigJam.
- Invoice total: what you can expect to pay for this invoice based on new editor seats.
- To view any new editors, check the New since last invoice box.
View activity and access
You can view a person's recent activity and current access to decide if they actually need a paid editor role.
- Click in the person's row and select View user activity.
- At the top of the modal, view the member or guest summary. This includes their name, email address, and current Figma design and FigJam roles.
- In the Recent activity tab, view a snapshot of their activity:
- View the Upgrade date and related Upgrade event.
- View the last five events in the member's history. For each event, you'll see the date, activity description, related team, and the person's IP address .
- Click See more activity to open the activity log with this member selected. View member activity →
In the Guest access tab, see which resources the member or guest has access to.
- View a list of the teams, projects, and files they can access.
- View their permissions on each resource.
- To remove them from the organization's billing, you can downgrade their role(s) ↓
- To remove them from the organization, click Remove user.
Downgrade Figma or FigJam roles
If the editor role isn't justified, organization admins can downgrade a member's role to viewer-restricted. This removes them from the organization's billing and prevents them from getting edit access to organization resources.
You can update a person's role from their row in the Members tab. You can also update their roles from the Recent activity / Guest access modal.
- Find the member in the Members tab. You can use the search field to find them by name or email address.
- In the Figma role column, click Editor and select Viewer - restricted:
- In the FigJam role column, click Editor and select Viewer - restricted:
You can also remove them from the organization. Click and select Remove user to remove them immediately. Best practices for removing members and guests →
Now you can confirm your new editor seats and finalize the invoice for this quarter. Any new editors added after this step are included in your next true-up.
Open the organization in Figma.
Select Admin settings > Members.
In the true-up summary, click Confirm and finalize invoice:
The Billing tab now shows your invoice as finalized.
There are two ways to pay your invoice, automatically by credit card or manually via invoice. It's only possible to make one payment per invoice, so you need to pay the invoice in full.
- If you pay manually, you have 30 days to pay the invoice.
- If you purchased your organization plan using your credit card in Figma, Figma will charge your credit card for the Total due on the true-up date.
Purchase orders are official documents that confirm the quantity and price for products and services. Businesses may require purchase orders for budget approval and tracking purposes.
There isn't a dedicated process for managing purchase orders in the Figma product. You can submit these to Figma and ask to include references to them on your account invoices.
Even if you have your own system for managing purchase orders, please reach out to your account manager or firstname.lastname@example.org to co-ordinate.
Note: You can submit as many purchase orders as you need within a quarter. Figma will only generate one invoice for every true-up.
Payments must be made in full, as it's not possible to apply more than one payment to an invoice.
- Open the organization workspace.
- Select Admin settings > Billing.
- Click the Pay invoice button at the top of the page. Figma will open Stripe, where you can enter credit card details to pay for the invoice.
- Click View Invoice next to the true-up to download a copy of that invoice.