Before you Start
Who can use this feature
Users on the Starter or Student Plans
Team Owners or Admins can update billing details
Every now and then a subscription payment may fail. The most common causes for failed payments are:
- Insufficient funds
- An expired credit card
If a payment fails, Figma will attempt payment again the next business day. Your account will be available during this time.
If payment fails after a total of 3 attempts, we will lock down your account. During this time you will no longer have Can Edit access to your Files and Projects.
To unlock your account, you will need to make a successful payment. You can force another payment by updating your payment information in Figma.
Once you have made a payment, we will unlock your account and your access restored.
If you run into any issues with making payment, please contact Figma Support!
- Click on the ' ?' in the bottom-right corner of the Figma app
- Select "Get Help" and enter your message in the field provided.
- Or, email your request to email@example.com.