What: Submit a bug report to Figma. The more information you can provide us with, the faster we can troubleshoot the issue.
Why: This lets us know that there's something unusual happening in your account. We can then troubleshoot this further to find you a solution or explanation.
If you've come across something that looks like a bug, you can submit a bug report without leaving Figma.
1 Record the bug
The best way for us to identify the issue is to see it happening. We recommend including a short video that shows both the error and the action(s) you took before encountering it. If you're unable to take a video, please include:
A detailed description of the behavior. For example: whenever I import a file from Sketch, I get an error that I have a failed import.
Step-by-step instructions on how we can reproduce the issue.
A screenshot of the error message, issue, or unexpected outcome.
2 Confirm your setup
The Figma support team may ask you some additional questions about your setup. This will help us to identify where the issue might be occurring. You can include these in your message to speed up the process:
Are you experiencing this in Figma in the browser and in the desktop app?
Does the problem persist after restarting your computer?
Does the problem persist across different internet connections? Or on different browsers?
Is anyone else on your Team experiencing this issue?
3 Share your file
If this issue is happening in a specific file, the Figma support team may need access to the file to troubleshoot further. You'll be given the option to attach a URL to your Figma file to your bug report.
Submit a report
Click the question mark icon in the bottom-right corner of the screen.
Select Contact support from the options.
Wait for the Get in touch option to appear in the chat window (the option will appear after a few seconds).
Click the button to Leave a message.
Select Bug report among the options.
Fill out the form by adding information about the bug you're experiencing using the subject and description fields.
Please make sure to add any Reproduction steps, steps that the Figma Support team can follow to reproduce the bug in their testing.
Add the Figma file URL of an affected file (if applicable, like if the bug is only reproducible in that file).
Click on Attachments to select and upload screenshots or videos of what you're experiencing. You can add up to 5 files. Click the "X" next to a file to remove it from your report.
Click Send to complete the process. The Figma support team will follow up with you via your email address.
Note: If you're in the Editor and don't see the help icon, you may have disabled Figma's Help UI. Open the menu and search for Hide help UI. Click on the setting to toggle it on.
There is currently an active memory limit of 2GB on Files. If you are working with large Files in Figma, then you may run into some issues with memory. When your File reaches the active memory limit we will display an error message on screen.
We use the general term “memory” throughout this article to explain and address the memory alerts you’ll see in Figma.
In this article, we’re referring to a specific type of memory: WASM memory (WebAssembly Memory). Figma uses WASM memory to render layers and objects on the canvas and deliver a collaborative multiplayer experience.
Every browser has its own active memory limit. This can differ across devices, but the general understanding is there's an active memory limit of 2GB per browser tab.
As Figma is built on browser-based technologies, these limitations apply even when you’re using Figma’s desktop applications.
Memory usage alerts
Figma measures your memory usage as a percentage, which means you may see different values across platforms or devices.
To keep you informed of your memory usage, and any potential issues that may arise, Figma displays banners and alerts at certain thresholds:
Note: You may not see all these alerts in order. If memory usage increases in a short space of time, you may not receive an alert at all.
When you reach 60% of the browser's memory limit Figma will show a yellow warning banner. You cannot dismiss this banner.
Figma will offer you suggestions for reducing your memory usage. Click Show memory-reduction tips to view suggestions for reducing memory.
At this point, you may experience performance issues—like lagging in multiplayer—when interacting with the file.
When you reach 75% of your memory limit, Figma will show a red alert banner. You cannot dismiss this banner.
You can still make changes to the file, but we recommend taking immediate action to protect your work. Failure to reduce memory usage now will increase the possibility of data loss.
Hold down the modifier keys and click on the file in the file browser
Mac:⇧ Shift⌃ Control⌥ Option
SelectRestore from version.
ClickRestorenext to the appropriate version
When memory usage drops below 50%, you'll see a success message and can dismiss the banner.
Note: If you receive a memory usage alert during scheduled maintenance, Figma displays two banners at the top of the screen. We recommend waiting until maintenance is complete before leaving the file open or trying again.
Reduce memory usage
There are a number of factors that contribute to memory. Unfortunately, there isn’t a specific number of layers, data, or resources you can look out for. This means we can’t give you a one-size-fits-all approach to reducing memory.
Hidden layers are a big contributor to memory usage. This is because Figma needs to store and render information about those layers even when they're not visible.
Boolean properties are a type of component property that allows you to toggle a property, such as layer visibility, on and off. Even though this method uses hidden layers, it reduces the number of variants and layers needed in a design system, improving the file’s memory usage.
Our button component set has two variants to represent the button's two states: with an icon and without an icon.
This component has a total of seven layers (one component set layer, two variant layers, and four nested layers).
We only need one component and a boolean property applied to the icon to toggle its visibility.
This version has a total of three layers (one component layer and two nested layers).
Tip! To delete a layer, select it in the canvas or Layers panel in the left sidebar. Then press the delete or backspacekey to remove it.
Large component or variant libraries
The number of components and variants can contribute to memory usage. You may still run into memory limits if you have only a few component sets, but they have thousands of variants.
Use Component properties: If a library has a large number of variants or a file is near the memory limit, consider using component properties → to reduce the number of components and variants needed.
This improves memory usage because.. Figma loads all components in a component set. This allows you to quickly switch between variants. If you use component properties and have less variants, there’s less components Figma needs to load.
Break up large library files: If your library file is still near the memory limit after making these adjustments, you may need to divide it into smaller libraries.
Move published components and component sets between files, without breaking links to instances. This is a two-part process: cut and paste the components, then publish the changes. Move published components between files →
If you have a large file with a significant number of pages, or lots of high resolution images, you may experience performance or memory issues.
If this causes browser-level crashes, Figma won't display the memory usage banners. This is something to think about when working in files with a large number of high-resolution images.
Split up large files into smaller files: create new files for each page in your current file.
Create a new file in your Figma account. In a separate tab, open the original file and view the page you want to move.
Use the Select all shortcut to select everything on the page.
Mac: ⌘ CommandA
Windows: Ctrl + A
Use the Copy shortcut to copy the page's contents to your clipboard.
Mac: ⌘ CommandC
Windows: Ctrl + C
Return to the new file in a separate tab. Use the Paste shortcut to paste the contents of your clipboard:
Mac: ⌘ CommandP
Windows: Ctrl + P
In the original file: open the page list in the left sidebar. Right-click on the page name and select Delete page.
Compress your image files: the Downsize plugin allows you to compress large images on the canvas.
Importing large amounts of text, images, or complex vectors with many points can also impact your memory usage. You may need to reduce the number or quality of assets you import, or reduce the size of the files you're importing:
Hold down the modifier keys and click on the file:
Mac:⇧ Shift⌃ Control⌥ Option
Select Restore from version.
Click Restore next to the appropriate version.
Open file in thumbnail only mode
You may be able to access the file again using thumbnail-only mode. This loads the file with low-resolution images.
To access thumbnail-only mode, add a ?thumbnails-only=1 query parameter (also known as a query string) to the end of the file URL.
If the link doesn’t include existing parameters, the link ends with the file name. You can add a new ?thumbnails-only=1 query string to the end of the link. The final URL will look like this: https://figma.com/file/Xhi0lg09reehpFWk4f9NQh/file-name?thumbnails-only=1
If the link already has parameters, like a ?node-id parameter, you need to add &thumbnails-only=1 instead. Use an & delimiter when adding more parameters to a query string. The final URL will look like this: http://figma.com/file/Xhi0lg09reehpFWk4f9NQh/file-name?node-id=211-2665&t=D5QnxlouJ9sKF1dM-0&thumbnails-only=1
There are three multiplayer limits when working in files. When the file reaches any of those limits, Figma will adjust the multiplayer experience to improve performance and maintain collaboration. The current multiplayer limits are:
Note: We're actively working on increasing these limits! If you reach these limits, we would love to hear from you. You can reach the Figma Support team using the menu. Please include any context for your use case, and the impact the limits had on your work.
To improve performance, Figma and FigJam will only show up to 200 multiplayer cursors to other users in a file at any one time (you'll always be able to see your own cursor). We will prioritize the cursors of any editors over viewers.
Figma and FigJam will always show the cursors of anyone being followed by other participants. These cursors won’t contribute to the 200 cursor limit.
If you join any time after this limit is reached, we will notify you that your cursor is hidden to other participants. You’ll still be able to see your own cursor in the file.
Tip! If people follow you in a file, your cursor will be shown to everyone whether you're a viewer or editor.
Anyone that joins a file as an editor is included in the editor count. Once the editor limit is reached in a file, anyone who joins the file will be given view-only access.
If you join after this limit is reached, Figma will show an alert to confirm you’ve been converted to view-only access. Click Done to dismiss the window.
If you have edit access to the file, this limitation only applies to the current multiplayer session. You'll be able to edit again once existing editors leave the file.
Once the file reaches 500 participants, anyone that joins the file will only see a static version of the file. It won't be possible to view any multiplayer actions, including other participants' cursors or any changes being made to the file.
If you join the file after this limit is reached, Figma will let you know that you have view-only access and any multiplayer cursors are hidden. Click Open view-only to open the view-only version of the file.
When participants start leaving the file, you can try refreshing the page to get access to it.
You have access to a variety of fonts in Figma. This includes default fonts provided by Figma, fonts installed on your computer or device, and shared fonts if you're part of a Figma organization.
When you're in a Figma design file, Figma checks to see if you have access to the fonts being used in that file. If any text is using a font that you don't have access to, a missing font warning will appear in the file.
Inter is Figma's interface font and is one of the default fonts we provide in Figma. If you also have Inter installed on your device, Figma will use this version over the one provided by Figma. If your organization uploads Inter as a shared font, Figma will use this version in files.
If editors use different versions of the same font, you may see conflicting fonts. This can appear in any of these ways:
The font is an available choice in your Figma file, but some files have the missing font warning modal. This happens when other editors of the file using a different version of the same font.
Text shifts or changes format
The text layer moves or reformats when you edit it (e.g. baseline shifts, changes weight, changes alignment).
This happens when other editors of the file are using a different version of the same font.
Crystal has Inter v3.0 installed on her computer and uses it in a Figma file. A few days later, Joey installs Inter v3.18 and opens the same file. He edits an existing text layer using Inter, and the layer shifts two pixels up. While Crystal and Joey have the same font installed, they were different versions.
Icon fonts turns into text
An icon font turns into a text description of the icon font when you edit or activate the text layer.
Ligatures aren't working
If ligatures aren't working, make sure you've toggled them on in the Type Details panel. If ligatures are on and you're still experiencing the issue, make sure all editors are using the same version of the font.
Fix conflicting font issues
If editors use different versions of the same font, you may have conflicting font issues ↑. To resolve conflicting font issues, all editors in the file need to:
Update the font
Uninstall and remove the local font from their computer.
Download and install the font from one common source.
Restart the desktop or browser app.
Update affected layers
Select a layer using that font.
Open the menu or open the quick actions menu.
Use Select all with same font to select all text layers with that font.
Use Recompute Text Layout in Selection to reset text to the correct formatting.
If you've recently installed the Font Helper or a new font, you won't see those changes in Figma immediately. Quit and restart the desktop app or refresh the browser app you're using to access Figma.
Make sure the Figma font service is installed and working (browser only)
You need to install the Figma font service to use your local fonts in Figma's browser app. To confirm it's working:
Go to the Fonts section in your account settings to see if the font service is installed on your current device.
Make sure either the Figma Daemon, Figma Font Helper, or Font Service is running on your computer's activity monitor.
Select another font
The missing fonts modal allows you to quickly update affected text layers. You can use this approach to select an alternative font to use in your files. Updating the font applies to everyone in the file, not just you.
Note: Updating the font applies to all collaborators, including those with access to the original font.You may want to save a version of the file before you do, in case you need to reverse those changes.
Click in the top-right corner of the toolbar.
View a list of fonts and styles that are missing or unavailable in this file:
Use the dropdown fields below Replacement to update the family and style for each missing font. Figma will only show you fonts available to you.
Click Replace fonts to complete the process. All text objects in the file will be updated to the new fonts.
If you are continuing to run into issues opening a file, please reach out to Figma's Support team. They will be able to help you troubleshoot and identify underlying issues.
The Support team may ask you further questions about your setup to help identify where the issue might be occurring.
If the issue is happening in a specific file, the Support team will need a link to the file to troubleshoot further. You'll can attach a URL to your Figma file when you submit a bug report.
The Support team doesn't automatically have access to your account or the content your files. If you're comfortable sharing the file publicly, you can update your link sharing settings.
If you would prefer not to share your file publicly, you can temporarily invite a representative of the Support team to the file. They will give you specific instructions for how to do this when you contact them.
If you have checked the console log and have identified errors there, please include an export of the console log in your bug report.
Users of the these Chrome versions: 77.0.3865.75, 77.0.3865.90 and 77.0.3865.105
You can find out what browser and operating system version you're using via What's my Browser
A recent update to Chrome contains a networking issue which may cause Figma users to lose changes while editing. You can check for updates to Chrome by entering "chrome://settings/help" into your browser's address bar.
While this issue isn’t affecting everyone, we strongly encourage users on the affected versions of chrome to upgrade to version Chrome/77.0.3865.120 or greater to avoid any issues.
The versions of Chrome with this networking issue are:
If you are unable to upgrade, you can use the Figma Desktop or switch to Firefox to edit Figma files until you can do so.
If you have any questions, please reach out to the Support team in app or at email@example.com.