If you've come across something that looks like a bug, submit a bug report to our Support team. The more information you can provide us with, the faster we can troubleshoot the issue.
You can share the bug report through our Support contact page or from within Figma by selecting the question mark icon in the bottom-right corner of any page and selecting Contact support.
Helpful things to include in a bug report
Record a video of the potential bug
The best way for us to identify the issue is to see it happening. We recommend including a short video that shows both the error and the actions you took before encountering it. If you're unable to take a video, please include:
- A detailed description of the behavior. For example: whenever I import a file from Sketch, I get an error that I have a failed import.
- Step-by-step instructions on how we can reproduce the issue.
- A screenshot of the error message, issue, or unexpected outcome.
Share more context or what steps you've already taken
The Figma support team may ask you some additional questions about your setup. This will help us to identify where the issue might be occurring. You can include these in your initial message to speed up the process:
- Are you experiencing this in Figma in the browser and in the desktop app?
- Does the problem persist after restarting your computer?
- Does the problem persist across different internet connections? Or on different browsers?
- Is anyone else on your team experiencing this issue?
You may be asked to share access to the file with Support
If this issue is happening in a specific file, the Figma support team may need access to the file to troubleshoot further. You'll be given the option to attach a URL to your Figma file to your bug report.