What: Use the developer tools to view and capture any problems connecting to the network.
Why: The network log will highlight any connection issues. This is useful if you're experiencing issues with loading times, image quality, or importing and exporting assets.
Open developer tools
Open the Developer tools using the keyboard shortcut. This works in both the Figma desktop app and in the browser.
- Mac: Command Option I
- Windows: Ctrl Alt I
Or, head to Help in the menu bar and selecting Toggle Developer Tools:
Export network log
The Network log will highlight any connection issues. This is useful if you're experiencing issues with loading times, image quality, or importing and exporting assets.
- From the Developer Tools window, select the Network tab:
- Perform the action you're experiencing an issue with. This could be importing an image, interacting with an object, or performing a multi-player action.
- The Network tab will show details of any interactions between your Figma account and the network.
- Click the down arrow
⇩in the toolbar to Export HAR file: - Attach any files to your conversation with Figma's support team.
When you submit an HAR file, we recommend sanitizing it before sharing. You can do this by using Cloudflare's open source HAR sanitizer. Please be aware that while Cloudflare is not associated with Figma, no data leaves your computer during this process. As an added measure of safety, you can also disconnect from the internet before uploading your HAR file.
Need help reaching out to Support? Check out our Submit a bug report to Figma article for more information.