Troubleshooting audio

Microphone and speaker issues

Audio quality is poor, can't hear, or can't be heard

If you're experiencing poor audio quality (such as crackling, delays, or robotic voices), or if no one can hear you or you can't hear others, try the following:

• Refresh the tab
• Make sure you have a strong network connection
• Update your browser or desktop app to the latest version
• Update your computer's operating system to the latest version
• If possible, disconnect your speaker device and reconnect

Microphone volume is too low

If your microphone volume is too quiet relative to your volume settings, try the following:

• Refresh the tab
• Quit and restart your browser or desktop app
• Use a different input device

If low volume persists, try restarting your computer.

No speakers or microphones detected

If Figma isn't able to detect your speaker or microphone device, try the following:

• Refresh the tab
• Make sure your input and output devices are connected and available.
• If possible, disconnect and reconnect your speaker and microphone devices.
• Check your browser or operating system settings to make sure you've allowed permission for those devices to be used.

Network issues

Disconnected, reconnecting warning

If audio is Reconnecting... or Disconnected, it's possible that your network connection is poor. In this case, improve your network connection.

If your network connection is strong, try the following:

• Refresh the tab
• Leave and rejoin the conversation, file, or both

If none of the above work, check the status page for potential active issues.

Error leaving audio conversation

If you're having trouble leaving an audio conversation:

• Try again
• Refresh the tab
• Improve your network connection

If none of the above work, check the status page for potential active issues.

Other issues

"Something went wrong!"

If you receive a "Something went wrong! Please try again" error message, try the following:

• Refresh the tab
• Rejoin the call

Headphone icon disabled or doesn't appear in toolbar

If the headphone icon is disabled or doesn't appear in the toolbar, try the following:

• Make sure you have permission to access the file
• Make sure you're signed in to Figma
• Check that you have can view or can edit access to the file
• Check that the file lives in Professional team or Org space
• If the file is in an Organization, audio may be disabled. Talk to your Organization admin.

Audio indicator persists in tab

If you've left a conversation but the audio indicator persists in the tab, try refreshing your tab.

Submit a bug report

If you're still experiencing problems, let us know! Learn how to submit a bug report →

In your report, make sure you note which troubleshooting steps from this article you've already tried and their results so we can expedite the process.