FAQ for users in Russia and Belarus – Figma Learn - Help Center

What is Figma’s official response to the war in Ukraine?

Please read our response from our CEO, Dylan Field in our blog post from March 9, 2022.

Is Figma turning off access for existing customers in Russia?

Figma has not changed account access for existing customers, except for accounts specifically required by United States (US), United Kingdom (UK), and European Union (EU) sanctions.

However, Figma isn't offering paid services to new customers in Russia at this time.

Can I upgrade from a Professional plan to an Organization plan?

No. Figma is not upgrading users in Russia from a Professional plan to an Organization plan at this time.

Users in Russia on a free Starter plan can't upgrade to any paid accounts under Figma’s new policy.

I can’t use my Visa or Mastercard for payment. Can Figma extend the payment due date for my account?

Figma is not extending payment due dates for users in Russia, or making other payment arrangements at this time.

Can you help me add editors to my account?

Figma is not providing teams in Russia with sales support right now. If you are an existing customer in Russia, we are not making changes to your account access at this time.

Will Figma freeze my account?

Right now, Figma has not changed account access for existing Figma customers in Russia, except for accounts specifically required by United States (US), United Kingdom (UK), and European Union (EU) sanctions.

We will update our policies as sanctions evolve. We cannot predict what that will mean in the future.

My payment is failing. What can I do to get a refund?

We recognize you may face challenges making payments, but we are not making any payment allowances in Russia at this time. These include but are not limited to: changes to your plan, refunds, grace periods, pre-payments, wire-transfers, and cryptocurrency.

···