Related Videos

• Invite visitors to an open session
  Before you start you should know

  • Supported on Professional, Education, and Organization plans.
  • Anyone with can edit access in a FigJam file can start an open session.

  Open sessions let you temporarily invite anyone to edit and interact with your FigJam files. This includes viewers and visitors without Figma accounts.

  You can use an open session to host public meetings, workshops, or feedback sessions with people who may not already have a FigJam account or be part of your team.

  • Give anyone can edit access to a FigJam file for unlimited 24 hour periods
  • Invite visitors by sharing the file's link
  • Join as a visitor without needing to create a Figma account
  • Visitors can edit and interact with your file

  Comments and audio in open sessions

  Open sessions don't currently support audio conversations and comments with visitors. To use these features, you need to log in or create an account.

  Start an open session

  Open sessions last for 24 hours at a time. You can always start a new open session for the same file to continue the open session beyond 24 hours.

  You can also add password protection to open sessions. This means only people with the link and the correct password can join the open session.

  1. Click Share in the top toolbar to open the share modal.
  2. Confirm the link sharing settings for the file. You can create public links, password-protected links, and on organization plans, organization-wide links.
  3. In the Open session section, click Start.
  4. Click Copy link to add the file link to your clipboard. You can share the file link with anyone you want to join the session.
  5. People can join the file based on the file’s link sharing settings.

  

  Open sessions aren't available in drafts

  It's not possible to start an open session for a FigJam file in your drafts when you're on a Professional team. Figma Organization admins can turn off the ability to invite temporary visitors to FigJam files from their dashboard.

  Join an open session

  When you're invited to join an open session as a visitor, you'll have access to interact with the board and make edits.

  

  To join as a visitor:

  1. Click the invite link shared with you by the file's owner.
  2. Enter your name or a fun alias. If you want to join the file using a Figma account, click Log in to sign in or create a new account.

  At this point, you can edit and interact with the file.

  If you need to access the file once an open session has ended, the file owner will need to start a new open session or invite you to the file, which requires creating a Figma account.

  Need a crash course in FigJam? Read the ultimate guide to FigJam →

  Visitor permissions

  Action	Open session visitor
  Edit objects on the canvas	✓
  Add stickies and shape	✓
  Doodle using the marker tool	✓
  Use the highlighter	✓
  Stamp & emote	✓
  Cursor chat	✓
  Insert and copy images	✓
  Use the timer	✓
  Insert stickers from default libraries	✓
  Use custom libraries with public sharing permissions	✓
  Set and change nicknames (logged out visitors only)	✓
  Insert and use widgets	✓
  Add and use link previews	✓
  Open the top left menu	✕
  View the file's version history	✕
  Edit the name of the file or move the file	✕
  Change share settings	✕
  Start or end the open session	✕
  Audio	✕
  Install plugins	✕
  Browse and add new libraries to the file	✕
  View other visitor profiles	✕

  End an open session

  Open sessions expire on their own after 24 hours, but you can end it any time before the period has passed.

  1. Click Share in the top toolbar to open the share modal.
  2. Click End now in the open session section.
  3. Confirm you want to end the open session.

  Once an open session has ended, the file will be locked to people outside your team or not previously invited to the file.

  Anyone with view access can continue to view the file and copy its contents, but they won’t be able to edit the file any longer.

• Facilitate meetings with spotlight

  Before you start

  Who can use this feature

  Supported on any team or plan.

  Anyone with can view access can use spotlight.

  Spotlight lets you gather collaborators in a file to follow your view of the Figma design canvas or FigJam board. Spotlight yourself to:

  • Facilitate workshops, meetings, and team exercises
  • Guide your audience through your designs, team exercise, or slide deck
  • Request everyone in a file follow you around a canvas or FigJam board
  • Gather all collaborators in one part of your canvas or FigJam board

  Note: The ability to spotlight yourself is not currently supported for prototypes or when viewing files on a smartphone or tablet, including FigJam for iPad.

  Use spotlight

  When you spotlight yourself, all collaborators viewing a file are notified you’ve requested they follow you. Collaborators in a file have the option to ignore your request. Once they accept your invitation to follow, they’re shown your view of the file’s board or canvas. This comes in handy when using audio conversations for running meetings and workshops in FigJam and Figma design.

  Start spotlight

  

  1. Hover over your avatar in the top toolbar of a FigJam or Figma design file.
  2. Click Spotlight me.

  At this point, everyone currently viewing the file will be notified you’d like them to follow you. They have a few seconds to ignore your request before being shown your view of the file.

  Once you’re in the spotlight, you’ll see how many people in the file are following you and your avatar will have a dashed border.

  End spotlight

  To stop a spotlight, click Stop at the top-center of your canvas or board.

  

  Switch presenter

  Presenting is more fun when you share the spotlight. Collaborators can take the spotlight at any time. When someone else in the file hovers over their avatar and clicks Spotlight me, everyone in the file is notified that someone else is asking to be followed.

  Tip! To show someone else’s view while keeping the spotlight, presenters can click on another collaborator’s avatar to follow them around the board or canvas while keeping the spotlight on themselves.

  Follow a presenter

  When a collaborator asks everyone in the file to follow them using spotlight, you have the option to ignore their request and keep your current view and location in the file. Don’t worry, you can still follow them at any time while they’re in the spotlight. Otherwise, you’ll be placed in follow mode and be shown the view of the person in the spotlight. The avatar for the person in the spotlight will have a dashed border.

  

  Tip! Follow anyone’s view in a file at any time by clicking their avatar.

  Stop following

  To stop following someone in the spotlight, click anywhere on the canvas or board. At this point, you can explore the file as you please.

  If you want to go back to following the person in the spotlight, click their avatar in the top toolbar, which will have a dashed border.

• Stay on track with the timer in FigJam

  Before you start you should know

  • Anyone with can view or can edit access in a FigJam file can use the timer.
  • FigJam is Figma's new digital whiteboarding tool.

  Track time and manage working sessions with the timer in FigJam, whether you're working solo or in a group setting.

  

  A few things to note about the timer:

  • Anyone in the file can start, pause, add time, and stop the timer
  • You can set a timer up to 99 minutes and 59 seconds
  • There can only be one active timer per file
  • During the countdown, time can be added but not reduced

  Note

  There currently isn't a way to assign timer controls to a single facilitator, but we're working on it!

  Use the timer

  To access the timer modal, click in the upper right corner of your FigJam file and select Timer from the dropdown. Once the timer is started, you can click to hide the modal and keep the timer running in the toolbar. To reopen the timer modal, click the countdown in the toolbar.

  When time is up, everyone in the file will see the timer modal shake and announce 00:00, even if they have closed the modal or muted the timer ↓.

  Start timer

  To add time to the clock:

  • Type to enter the minutes and seconds
  • Press ↑ / ↓ arrows to adjust the time by a minute, or ⇧ Shift↑ / ↓ to adjust the time by 5 minute intervals. You can also adjust the seconds field by 1 or 5 seconds using these shortcuts.

  Once you're ready, press Return / Enter or click to start the countdown.

  Add time

  If you or your team need to add more time, you can press +1 min in the modal to add 1 minute per click to the timer. This can be done when the clock is running or paused.

  Pause timer

  Click to pause the timer for everyone in the file. Once paused, the clock will flash in the timer modal and the toolbar. To resume the timer, click .

  Mute timer

  Click to mute the timer sound for yourself. Others in the file can still hear the countdown and end chime. To unmute, click .

  Stop timer

  Click to stop the timer for you and everyone in the file. Once stopped, the modal resets and you're able to start a new timer or click to close the modal.

  Note

  When the timer is running, clicking will only close the modal, not stop the timer.

  Tip

  Want to provide some feedback on FigJam or the timer? Visit the Figma support forum →.

• Send messages with cursor chat
  Before you start you should know

  • Anyone with can view or can edit access in a FigJam file can use cursor chat.
  • FigJam is Figma's new digital whiteboarding tool.

  Cursor chat allows you to type live, temporary messages to others in your FigJam file. This is great for quick communication, such as:

  • Reacting to a presenter's diagram ("love this!")
  • Lightweight collaboration ("solid or dashed connectors?")
  • Discussions about the contents of a file ("wait, how did you do that?")
  • Spontaneous file encounters ("I'm in here too! Wanna voice chat?")

  

  Enter cursor chat mode

  There are multiple ways to enter cursor chat mode:

  • Deselect everything on the board and use keyboard shortcut /
  • Right-click the board and select Cursor chat from the menu
  • With the emote wheel open, click
  • Click in the upper right-hand corner and select cursor chat

  Once you've entered cursor chat mode, an empty speech bubble appears next to your cursor.

  Your chat bubble is anchored to your cursor and follows you around the board. You can pan around and pinch-to-zoom the board without exiting cursor chat.

  

  Use cursor chat

  Once cursor chat mode is activated, start typing and other collaborators in your file will see what you're typing as you're typing it. Because cursor chat is live, there is no action to confirm or send your message. Your cursor displays the message for five seconds after you're done typing.

  Tip!

  Add more to the conversation by using temporary emote reactions.

  Clear your chat

  To clear your chat and type a new message, press Return / Enter on your keyboard. Your previous message will disappear, and you can immediately type a new one.

  

  Note

  Figma does not keep a log of messages from cursor chat. Once you clear your chat, it'll disappear forever. If you need your messages to be permanent, consider dropping a comment instead.

  Exit cursor chat mode

  There are several ways to quickly exit out of cursor chat mode:

  • Press Esc
  • Click anywhere in your FigJam file
  • Switch to a different tool
  • Open a menu

  FigJam also eventually fades your cursor chat and switches you back to the move tool if you haven't typed a new message in a while.

• Stamps, emotes, and high-fives

  Before you start you should know

  • Anyone with can edit access to a FigJam file can use stamps.
  • Anyone with can view or can edit access to a FigJam file can use emotes.
  • Emotes and stamps can't be customized. You can create stickers and publish them to libraries instead.

  

  Visual representations of feedback and reactions can be more effective than text. Stamps and emotes are icons used to do just this!

  Stamps can be placed in a file for visual feedback. These are great for both live and async collaboration.

  Emotes are temporary and great for live, energetic reactions with others who are active in a file.

  

  Stamps

  Stamps are curated stickers you can place on the board or object to communicate feedback.

  User stamps to:

  • Generate heat maps
  • Vote between several ideas
  • Assign people to tasks
  • Gather asynchronous input

  Note

  It's not possible to customize the stamp wheel with your own stamp designs. Instead, use sticker packs from libraries for more options, or use them as inspiration to make and publish your own from Figma design. Learn more about libraries in FigJam →

  How to use stamps:

  1. Select the Stamp tool. There are a few ways to do this:

     • Click in the toolbar.
     • Press the keyboard shortcut E.
     • Right-click the board and select Stamp.
     • Click and select Stamp.

  2. Click on your stamp of choice from the stamp wheel.

  3. Click on the board or on an object to place the stamp.

  Stamps will stick to any objects they touch, like sticky notes or images. Hover your stamp over an object until it’s highlighted to stick the stamp to it. Attached stamps will move with the objects they’re stuck to when dragged around the board.

  You can also drag a stamp from the stamp tool to your board. To exit out of the stamp tool, press esc.

  Resize stamps

  Change the size of your stamp while placing it down or after it's been placed.

  Hold and wiggle

  Increase the size of your stamp while placing it down.

  1. Open the stamp wheel and choose your stamp.
  2. Click and hold. The stamp will wiggle and grow.
  3. Release once you've reached the desired stamp size. Stamps will be fully grown after four stages.

  Adjust bounding box

  Change the size of a stamp after it's been placed via its bounding box.

  1. Click on a stamp that's already been placed. A bounding box with handles will appear.
  2. Click and hold one of the handles, then drag your cursor to resize.

  Learn more about resizing objects in Figma →

  Emotes

  

  Emotes are bursts of temporary emoji reactions used to:

  • Give support to someone presenting their ideas.
  • Provide lightweight feedback while collaborating.
  • Greet and capture attention of others in a file.

  How to use emotes:

  1. Select the emote tool. There are a few ways to do this:

     • Right-click the board and select emote.
     • Click and select emote.
     • With the stamp wheel open, click the to switch to the emote wheel.

  2. Click on your emote of choice from the emote wheel.

  3. Click anywhere on the board to release a burst of emotes. Click and hold to release an ongoing stream of emotes.

  FigJam eventually fades emote mode and switches you back to the move tool if you haven't emoted in a while.

  You can also press esc to exit out of the emote tool.

  Note

  It's not possible to customize the stamp wheel with your own stamp designs. Instead, use sticker packs from libraries for more options, or use them as an inspiration to make and publish your own from Figma design. Learn more about libraries in FigJam →

  Tip

  Cursor chat / is an option that appears in emote wheel. Use it to type temporary messages to others in the file. Learn more about cursor chat →

  Toggle between stamps and emotes

  Press E to bring up the stamp or emote wheel. Press it again to toggle to the other wheel. Press it a third time to close the wheel.

  You can also toggle between the two wheels by clicking or in the center of the wheel.

  

  High fives

  High fives is a fun way to celebrate achievements, greet others, or capture someone's attention in a file.

  How to use high fives:

  1. Enter high five mode in one of two ways:
     • Shake your cursor left and right
     • Hold H. Letting go will exit high-five mode.
  2. Once in high-five mode, a hand will appear above your cursor. From here, bump your cursor against another collaborator's high five cursor to start high-fiving!
  3. When you're done, exit high-five mode in the following ways:
     • Let go of H key.
     • Press Esc
     • Click anywhere in your file
     • Use another keyboard shortcut
     • Open a menu

  Figma will also eventually fade your high five hand and switch back to the move tool if you've been idle for a while.

  Tip

  To disable entering high five mode when shaking your cursor, click in the top-left corner, go to Preferences, and uncheck Shake cursor for high five.

• Use audio to chat with your team

  Before you Start

  Who can use this feature

  Supported on Professional, Education, and Organization plans.

  Anyone with can view or can edit access to a FigJam or Figma file.

  Audio is available on Figma's desktop app and the browser. It's not available on mobile devices or in presentation view.

  Make sure you're using a supported browser or the latest version of the Figma desktop app.

  Use audio to have live conversations with other collaborators directly in your Figma and FigJam files. Audio is great for:

  • Spontaneous conversations and collaboration
  • Quickly explaining an idea
  • Presenting ideas for feedback
  • Casual chats and group working sessions
  • Getting on the same page with another collaborator

  Combine audio with other expressive features like: 

  • Cursor chat to type quick messages.
  • Stamps and emotes in FigJam to drop reactions on ideas and designs.
  • Spotlight to present your designs and ideas.

  Closed captions are available on Figma's desktop app only. For closed captions in the browser, you can use a Chrome browser and turn on Live Captions. Closed captions in audio →

  Set up audio

  You'll need to grant Figma permission to access your microphone. You can also choose a default microphone and speaker.

  Grant microphone permission

  Note

  Figma, or the audio service we use to host this feature, will not record or monitor your audio conversations. Read our Terms of Service →

  Give Figma access to your microphone:

  1. Open a Figma or FigJam file.
  2. Click in the toolbar.
  3. The app or browser will ask you for permission to use your microphone or input device.
  4. Allow access.

  Once you've granted permissions and joined a conversation, a tab indicator will appear in your file tab to confirm your microphone is in use.

  Choose microphone and speaker device

  Figma uses your computer's default microphone settings. To change your microphone device:

  1. Click in your audio controls.
     
  2. Use the dropdown fields under Microphone to select your preferred device.

  Tip

  Use your computer's system preferences to test your microphone and speaker levels.

  To change a speaker device (Chrome & desktop app only):

  1. Click in your audio controls.
  2. Use the dropdown fields under Microphone and Speakers to select your preferred devices. Your setting will be saved automatically.

  Note

  For non-Chrome browser users, you can change your speaker or output device in your computer's system preferences.

  Use audio

  Start or join conversations

  Each file can hold a single conversation at any given time, allowing for fewer interruptions if you need to switch between pages.

  To start or join a conversation, click in the toolbar. A conversation is active when a green outline appears around the and avatars.

  

  To join an active conversation, click Join.

  

  Figma will confirm that you've successfully started or joined a conversation with a green "Connected" label in your audio controls.

  When someone is talking, their avatar bubbles up to the toolbar and their cursor creates an audio pulse depending on the volume of the sound coming into their input device.

  

  Audio controls

  Audio controls appear when you join a conversation. Use audio controls to:

  • A Click on an avatar to follow a collaborator

  • B Mute/unmute your microphone

  • C Access additional settings and change your microphone and speaker sources

  • D Leave the call

  • E Minimize audio controls to hide it from view. The mute/unmute button and participant list will merge into the toolbar. To reopen audio controls, click in the toolbar.

  

  Mute or unmute your microphone

  You can mute or unmute your microphone in your audio controls or in the toolbar.

  • Click to mute your microphone so that participants cannot hear you.
  • Click to unmute your microphone and allow participants to hear you.

  Leave or end conversations

  To leave a conversation, click Leave in your audio controls or close your file tab tab.

  If you haven't spoken in a while, a modal will appear asking if you're still there. If there is no response, your audio connection will end. The conversation ends once the last person leaves.

  Remove a participant's access

  Anyone with access to a file can use audio. To remove someone from an audio conversation or restrict someone's ability to join one, you can do so by removing their file permissions. Adjust file permissions →

  Share your feedback

  Got feedback? We'd love to hear from you! If you have feedback on how the audio feature can be improved, let us know. You can also click in your audio controls and then Share your feedback.

  If you're experiencing a bug, please submit a bug report to our support team. Troubleshooting audio issues →

  Tip

  Organizations have the option to disable audio. To disable audio, organization admins can turn off audio in the admin settings.

• Use closed captioning for audio
  🚧  Closed captions on the Figma desktop app are currently in open beta

  Beta features can change during the beta period. You may experience bugs or performance issues during this time. Learn more about beta features →

  Before you start you should know

  • Figma's closed captions feature is only available on the Figma Desktop app.
  • For captions in the browser, use Live Caption on Google Chrome.
  • Audio is supported on Professional, Education, and Organization teams and plans
  • Audio is available in FigJam and Figma design files.
  • Anyone with can view or can edit access to the file can use audio.
  • New to audio? Learn how to use audio to chat with your team.

  Use closed captions with audio to show live transcripts of audio conversations between teammates. Closed captions transcribe what speakers are saying into text, allowing you to read what speakers are saying as they are saying it.

  Closed captions also display the avatar and name of who is speaking to help you track who said what.

  Closed captions with audio are available on the Figma Desktop app.

  To use closed captions in the browser, download Google Chrome and turn on their Live Caption feature. 

  Got feedback? If you have feedback on how the audio feature can be improved, let us know by filling out this form.

  Desktop app

  Join an audio conversation on the Figma desktop app, and turn on closed captions to see who is speaking and a transcript of what they are saying.

  Enable closed captions

  There are a few ways to turn on closed captioning:

  In a file

  1. Join an audio conversation from the Figma desktop app.
  2. Click .
  3. Click the toggle next to Closed captioning to toggle it on or off.

  

  From account settings

  Note: Closed captions configurations from account settings are device-specific. If you enable closed captions on a device, other Figma accounts used on the same device will also have closed captions enabled until it's turned off. The setting will not persist if you switch to another device, so you'll need to configure it again.

  1. Open the file browser on your desktop app.
  2. Click on the account menu in the top-right and select Account.
  3. In the Closed captions section, click the toggle to turn the setting on and off.

  

  Using closed captions

  

  A. Caption box

  Once closed captions are enabled, the transcript will appear inside the caption box attached to your audio controls, with the oldest transcripts at the top, and the newest transcripts at the bottom.

  A speaker's avatar and name appear above their transcript, so you can keep track of who said what.

  Scroll up in the caption box to browse the transcript history, which begins when you join the conversation. If new transcripts are available while you're scrolled up the caption box, a ↓ New transcripts button will appear at the bottom of the caption box. Click it to return to the bottom of the caption box and see the latest transcripts.

  When you leave the conversation, Figma clears the transcript from the caption box. If at any point you re-join the same conversation, the transcript starts over empty.

  B. Adjust caption size

  1. On the bottom-right corner of your audio controls, click .
  2. The dropdown menu will display available sizes in the actual size they will appear in the caption area.
     • Small (13px)
     • Medium (14px)
     • Large (16px)
     • X-Large (18px)
  3. Select an option. All captions will adjust to the selected size.

  C. Minimize the caption box

  Click the closed captions bar to minimize and expand the caption box.

  Set up Live Caption in Chrome

  Live Caption is a closed captioning feature provided by Chrome. It is available only in the Chrome browser in English.

  1. In the Chrome browser, click the More icon in the top right-hand corner.
  2. Click Settings.
  3. In the left-hand panel, click Advanced > Accessibility.
  4. This should take you to the Accessibility section where you'll see an option for Live Caption.
  5. Click the toggle to turn on/off Live Caption.

  Tip

  Use the search bar and type "Accessibility" or "Live Caption" to locate these settings.

  When Live Captions is enabled, a box will pop up in your browser window where the captions will appear. You can click and drag the caption box to a new position in your browser.

  Learn more about Chrome's Live Caption →

  Customize Live Captions

  Change the appearance of your captions, such as their placement, volume, size, color, and opacity. To customize them:

  1. Click the More icon in the top right-hand corner of the Chrome browser.
  2. Click Settings in the dropdown menu.
  3. In the left-hand panel, click Advanced >Accessibility.
  4. Click Caption Preferences. This will open a new modal or window for you to customize your captions.

  Learn more about Chrome's Live Caption →

  Got feedback?

  If you have feedback on how the audio feature can be improved, we'd love to hear from you! If you're experiencing a bug, please submit a bug report to our support team.

• Export your FigJam board

  When you and your team have finished a jam session in FigJam, we understand why you'd want to save it and show the world what you made. FigJam lets you export your entire board as an image or your sticky notes to a CSV file.

  

  Note: SVG exports from FigJam aren't currently supported, but you can copy objects to a Figma design file and export that file as a SVG. Learn more about Figma's export options →.

  Export as CSV

  You can export stickies to a CSV file. Each sticky note translates to a cell in a CSV file. The CSV file contains one column for the Content of a sticky and a Created by column to show who created the sticky.

  Note: Stickies must have the option turned on for the author's name to be included in the Created by column of the CSV file. Learn how to add your name to a sticky note →

  Export entire file

  You can export an entire FigJam board as an image.

  1. Click in the top toolbar.
  2. Go to File > Export as.
  3. Select a file type. If exporting as PNG or JPG, select a Background style.
  4. Click Export.

  Export selection

  If you only need to save a portion of your board, you can export a selection. This is useful if you want to break up your board into separate files, focus on one section of the board, or save a diagram created in FigJam.

  1. Select the items on the board you want to export.
  2. Right-click your selection, click Export selection.
  3. Select a file type. If exporting as PNG or JPG, select a Background style.
  4. Click Export.

  Image background options

  Depending on the file type, your exported image can have a solid, transparent, or grid background.

  Format	Transparent	Solid	Grid
  PNG	✓	✓	✓
  JPG	✕	✓	✓
  PDF	✕	✓	✕

• Troubleshooting audio
  Quick fixes:

  • Make sure your input and output devices are plugged in and available.
  • Leave and rejoin the conversation.
  • Refresh your tab or restart your app.
  • Update your browser or desktop app.
  • Make sure your internet connection is strong.
  • If possible, disconnect and reconnect your input and output devices.

  Microphone and speaker issues

  Audio quality is poor, can't hear, or can't be heard

  If you're experiencing poor audio quality (e.g. crackling, delays, robotic voices), or if no one can hear you or you can't hear others, try the following:

  • Refresh the tab
  • Make sure you have a strong network connection
  • Update your browser or desktop app to the latest version
  • Update your computer's operating system to the latest version
  • If possible, disconnect your speaker device and reconnect

  Microphone volume is too low

  If your microphone volume is too quiet relative to your volume settings, try the following:

  • Refresh the tab
  • Quit and restart your browser or desktop app
  • Use a different input device

  If low volume persists, try restarting your computer.

  No speakers or microphones detected

  If Figma isn't able to detect your speaker or microphone device, try the following:

  • Refresh the tab
  • Make sure your input and output devices are connected and available.
  • If possible, disconnect and reconnect your speaker and microphone devices.
  • Check your browser or operating system settings to make sure you've allowed permission for those devices to be used.

  Network issues

  Disconnected, reconnecting warning

  If audio is Reconnecting... or Disconnected, it's possible that your network connection is poor. In this case, improve your network connection.

  

  If your network connection is strong, try the following:

  • Refresh the tab
  • Leave and rejoin the conversation, file, or both

  If none of the above work, check the status page for potential active issues.

  Error leaving audio conversation

  If you're having trouble leaving an audio conversation:

  • Try again
  • Refresh the tab
  • Improve your network connection

  

  If none of the above work, check the status page for potential active issues.

  Other issues

  "Something went wrong!"

  

  If you receive a "Something went wrong! Please try again" error message, try the following:

  • Refresh the tab
  • Rejoin the call

  Headphone icon disabled or doesn't appear in toolbar

  If the headphone icon is disabled or doesn't appear in the toolbar, try the following:

  • Make sure you have permission to access the file
  • Make sure you're signed in to Figma
  • Check that you have can view or can edit access to the file
  • Check that the file lives in Professional team or Org space
  • If the file is in an Organization, audio may be disabled. Talk to your Organization admin.

  Audio indicator persists in tab

  If you've left a conversation but the audio indicator persists in the tab, try refreshing your tab.

  

  Submit a bug report

  If you're still experiencing problems, let us know! Learn how to submit a bug report →

  In your report, make sure you note which troubleshooting steps from this article you've already tried and their results so we can expedite the process.