Before you start
Who can use this feature
Anyone on any team or plan has access to free email support
Organization plan: First reply estimated within 1 business day
Professional plan: First reply estimated within 2 - 3 business days
Due to current support volumes, we aren't able to estimate response times for users on Starter or Education plans.
Support at Figma
Figma offers email support for all its users. For help with product questions, you can also check out the following resources:
- Find answers to your product questions in our Help Center.
- Check out our library of video tutorials on YouTube →
- Ask questions and browse conversations in our Support Forum.
Email support ✅
We currently provide email-based support which we’ve found to be most effective for a number of reasons.
- Our support team can triage conversations and get them to the right people quickly. This helps us get you the answers you need so you can get back to work.
- You can attach files, videos, and screenshots that our support team might need for troubleshooting complicated issues.
- You can access a record of your conversations and refer back to them when necessary.
We love connecting with our users on Twitter, and do our best to reply to as many support-specific inquiries as possible. That said, it’s not the most effective way for us to help resolve complicated questions quickly and efficiently.
We recommend emailing our support team with any questions about particular files, or complex situations that need troubleshooting. This lets us to provide detailed answers to your questions, without any character limits.
Phone and live chat support 🚫
Figma doesn't offer phone or live chat support.
Note: If you are an Administrator on an Organization plan, you can get help with your organization via your account manager. Please reach out to your account manager or sales person to arrange a call with the Figma team.
Make sure to email us from the address registered to your Figma account. It may take us longer to answer if your email doesn't match the one on your Figma account.
There are two main methods for contacting support:
- Contact Figma's support team via the help icon in the lower right corner, from anywhere in the Figma product or help center.
- Email us at firstname.lastname@example.org.
Information to include
If you have a bug report you’d like to submit, or you have a product question related to your design, you can help our support team speed things along by including the following:
- Whether you're using the desktop or browser app.
- Your browser version and operating system (OS) https://www.whatsmybrowser.org/
- For the Mirror app: what phone model and version, and OS you're using.
- An invitation to your file (please be sure to enable view permissions).
- If you're reporting a bug please provide comprehensive reproduction steps, and a screen recording of the issue.
Figma Support hours
We have incredible support team members based in the US 🇺🇸 and Europe 🇬🇧 🇳🇱. Our support team works Monday through Friday, 9am to 5pm in both timezones.
Weekends and holidays
Figma doesn't currently offer support on the weekends for general product questions. We do have systems and processes in place in case of any emergencies, like outages or service interruptions.
We value the time to be with friends and family during the holidays, but understand that many people are still working. You may experience longer reply times during holiday periods. We always monitor our support channels for emergencies.
How quickly you will hear back from us depends on your plan type. We prioritize support for users on our Organization and Professional plans.
Regardless of plan type, we triage all incoming support queries. We prioritize conversations with any blockers or urgent issues.
First response time
- Organization Plan: First reply estimated within 1 business day
- Professional Plan: First reply estimated within 2 - 3 business days
Note: Users on our free Starter or Education plans may experience longer wait times. Due to current support volumes, we aren't able to estimate response times for these plans.