Before you Start
Who can use this feature
Users on Any plan have access to free email support
Organization Plan: First reply within 1 business day
Professional Plan: First reply within 1 - 2 business days
Starter Plan: First reply within 3 - 5 business days
Figma offers support for all our users! We currently provide email-based support which we’ve found to be most effective for a number of reasons.
It’s easy for our support team to triage conversations and get them to the right people quickly. This helps us get you the answers you need so you can get back to designing It’s also easy for users to attach files, videos, and screenshots that our support team might need for troubleshooting more complicated issues.
When you need us, we’re here to help.
Contact Figma support via the help widget (?) in the lower right corner, from anywhere in Figma.
You can also send an email to firstname.lastname@example.org.
In this article, we'll answer some common questions about how support works at Figma and what you can expect.
What are Figma’s support hours?
We have incredible support team members in the US 🇺🇸 and Europe (Amsterdam to be exact 🇳🇱)
Monday through Friday 9am - 5pm ( PST)
Monday through Friday 9am - 5pm ( CET / UTC +01)
Does Figma offer support on the weekends?
We don’t currently offer support on the weekends for general product questions. However, we do have systems and processes in place such that in the case of an emergency, like a service interruption, our team will be notified and we’ll have “ all hands on deck” to resolve the situation.
Does Figma offer support during holidays?
We value the time to be with friends and family during the holidays. We also know that many people are still working.
We are monitoring our support channels for emergencies, but you may experience longer reply times during the holidays.
When can I expect a response?
How quickly you will hear back from us depends on your plan type.
We prioritize conversations with any blockers or urgent issues. We do prioritize support for users on our Organization and Professional plans. Users on our Starter plan may wait a bit longer to hear from us.
First response time
- Organization Plan: First reply within 1 business day
- Professional Plan: First reply within 1 - 2 business days
- Starter Plan: First reply within 3 - 5 business days
Does Figma offer phone or live chat support?
Figma offers support via email. We do not currently offer phone or live chat support.
If you are an Administrator on an Organization plan, please reach out to your salesperson to arrange a call with the Figma team.
Do you provide support for free users on the Starter plan?
Regardless of plan type, we triage all incoming support queries. We prioritize conversations with any blockers or urgent issues.
We do prioritize support for users on our Organization and Professional plans. Users on our Starter plan may wait a bit longer to hear from us.
I’m the Administrator for an Organization. How do I get support?
Contact Figma support via the help widget (?) in the lower right corner of the File Browser, or when you’re in the Figma Editor. You can also send an email to email@example.com.
What support resources are available to me?
In addition to emailing support you always have 24/7 access to the following resources:
- Find answers to your product questions in our Help Center
- Check out our library of Video Tutorials
- Ask questions and browse conversations in our Support Forum
What should I include to help resolve my issue quicker?
If you have a bug report you’d like to submit, or you have a product question related to your design, you can help our support team speed things along by including the following materials(as they relate to your specific inquiry):
- An invitation to your file (please be sure to enable view permissions)
- Let us know if you’re using the desktop app browser version
- Your Browser version and Operating System(OS) https://www.whatsmybrowser.org/
- If your question pertains to the Mirror app, what phone and OS are you using
- If you're reporting a bug please provide comprehensive reproduction steps, and a screen recording of the issue if you think that might help
Learn more in our Technical Troubleshooting Tips article.
Will I get faster support via Twitter?
We love connecting with our users on Twitter, and we do our best to reply to as many support-specific inquiries as possible.
That said, it’s not the most effective way for us to help resolve complicated questions quickly and efficiently. We recommend emailing our support team with any questions about particular files, or complex situations that need troubleshooting. This allows us to provide detailed answers to your questions, without any character limits.
You can contact Figma support via the help widget (?) in the lower right corner of the Figma Editor. Or, send an email to firstname.lastname@example.org.