Get help with Figma
If you’re new to Figma, have product questions, or run into issues, we’re here to help!
Self-serve resources
Browse through and use our self-serve resources at your own pace, at any time. Self-serve resources are available to everyone, regardless of your plan.
Community Forum
Share feedback, find answers to questions, and connect with knowledgeable Community members.
Help Center
Find a variety of resources to go through at your own pace including troubleshooting tips, common questions, courses and projects, feature guides, and more.
YouTube
Explore our library of video tutorials, tips and tricks, getting started series, and more.
Experiencing connection issues? Check the Troubleshooting connection checklist for common causes. If you’re still experiencing issues, check the Figma Status page to see if there are any issues we’re actively monitoring.
Resources for Professional, Organization, and Enterprise plans
Email support
Email support is available to those on a Professional, Organization, and Enterprise plan. Figma does not offer support via phone or live chat with the support team. The support team is available Monday through Friday, with the exception of any observed company holidays. In addition to English, Figma Support is available in Japanese and Spanish, though longer wait times may apply.
The best way to contact support is through the help menu in Figma. You can access this from any file, the file browser, or the Figma Community.
Before you start: Navigate to your Professional team or Organization/Enterprise space before following the steps below. Learn how to switch between team and organization spaces.
- At the bottom of the screen, click and select Contact support.
- Search for a topic in the field provided. We’ll suggest articles relevant to your search.
- To send a message to the support team, select Contact us. This will open a form in a new browser window or tab.
- Select a topic and complete any required fields, including your name and the email address registered to your Figma account.
- Add a file link and any attachments to your request (optional).
- Click Submit to send your request.
If you’re unable to access your account, you can submit a request. To allow us to investigate and respond promptly, make sure to use the email address registered to your Figma account.
On a free plan? Our self-serve resources are available to everyone, including those on Starter and Education plans.
Billing questions
Find answers to your most popular billing questions at your convenience.
- Update payment and invoice details
- Approve or decline seat upgrade requests
- Get notified when people upgrade to a paid seat
- Upgrade to a paid plan
Need to report a bug?
Anyone can submit a bug report. Learn what to include in your bug report in our Bug reports guide.
New to Figma?
Our Figma for Beginners course takes you through key stages of designing an app in Figma, from the initial wireframes to an interactive prototype.
It covers the basics of using Figma and introduces powerful features like auto layout, components, and prototyping. There's something for everyone, whether you're new to Figma or new to design.