General Data Protection Regulations (GDPR)

    The General Data Protection Regulation (GDPR), is a European privacy law approved by the European Commission in 2016 that will go into effect May 25th 2018.

    The GDPR will replace a prior European Union (EU) privacy directive known as Directive 95/46/EC which has been the basis of European data protection law since 1995.

    In a nutshell, GDPR gives EU citizens and residents control over their personal data while simplifying the regulatory environment for international business that takes place in the EU.

    Why is it important?

    GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process.

    It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts, it's simply the right thing to do.

    GDPR

    Data privacy and GDPR compliance

    At Figma, we strongly believe your data privacy is very important and we already have solid security and privacy practices in place. Learn more about security practices at Figma →

    Figma complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Learn more in Figma's Privacy Policy →

    We are working with our customers to answer any questions and address any concerns regarding how we protect their personal data. Please don’t hesitate to reach out with any questions at support@figma.com.

    Want to delete your Figma account? Check out our Delete your Figma account article for more information and step-by-step instructions.

    Related Videos

    • Stay in the loop with Notifications

      Before you start

      Who can use this feature

      Users on any plan can use email and in-app notifications.

      Users with Edit access to a file can create and edit Components.

      Only users on Professional plans can use Slack notifications. Users on Starter, Education, or Figma Organization plans cannot use the Slack Integration.

      Notifications help keep you in loop with what's happening in your Figma account. Figma will send notifications for the following activity:

      • Permissions: Invites to a file, project or team
      • Permissions: You're made an Editor or Admin on a file, project, or team
      • Comments: New comments or replies on a file you're contributing to
      • Comments: Any time someone @mentions you in a file
      • Community: A Figma user likes or installs a plugin you've published
      • Community: A Figma user likes or duplicates a file you've published

      You can view and adjust your notification settings across a few different channels.

      Notifications In Figma

      You can view your Notifications in Figma from the File Browser.

      You can find the notification bell next to your name, in the top-left corner of the screen. If you have a new notification, we display a blue dot over the bell:Notification bell next to your name in the top-left corner of the File Browser

      From the Notification modal, you can view a list of your last 50 notifications. You can also:

      1. Accept or Decline invitations
      2. Click on the notification to open the relevant file or resource
      3. Click the Mark all as read link to clear any unread notifications

      Note: It's not possible to disable these type of notifications. We have designed these notifications to be unobtrusive, so you can check these on your own terms.

      Email Notifications

      You can determine if you would like to receive notifications for new comments.

      This will alert you via email to any comments collaborators have made on your files.

      You can enable or disable these settings at any time:

      1. Scroll down to the Notifications section.
      2. To enable, check the box next to Activity from other users to enable.
      3. To disable, uncheck the box next to Activity from other users.

      You will continue to receive emails for any @mentions, even if you have disabled them.

      Tip! You can also enable or disable comment notifications by file. Check out our Give Feedback with Comments article for more information.

      Slack Notifications

      Connect Slack to your Figma Account using our Slack integration. This allows you to receive notifications in Slack when a team member comments on a project's file.

      • Notifications will include both the file name and the Team Member's name. There's isn't currently a way to customize what information is included.
      • Notifications are set at a Figma Project level. You can only set one channel per Project.
      • You can send notifications to Public or Private Slack channels. Send notifications to the Slackbot channel to create your own personal notification stream.
      • You can have notifications from more than one Project feed into a single channel.

      Note: Only users on Professional plans can use Slack notifications. Users on Starter, Education or Figma Organization Plans cannot use Slack notifications.

    • Switch between your Personal and Organization space
    • Change your name or avatar

      Before you Start

      Who can use this feature

      Users on any plan

      Users signing in via Google SSO can't update their name

      Your name and avatar make up your identity in Figma.

      • We use your name and avatar to identify you in any teams, projects or Organizations you're a part of.
      • When you view a file or prototype, we add your avatar to the toolbar. This allows everyone to see who is currently accessing the file.
      • We include your name on your Multiplayer cursor. This allows others to see your actions in the canvas.

      You can update both your name and avatar from your Account Settings.

      Change your name

      Log in to Figma via Google SSO? Your Name, Email Address and Password are set by Google. Learn more about updating your Google SSO settings in our Change your email address and password article.

      To change your name for your Figma account:

      1. In the File Browser, click on your name to open your account.
      2. Go to the Settings tab.
      3. Under Name, click Change name.
      4. Type in the new name in the field.
      5. Click Save to apply.

      Change your avatar

      If you haven't added an avatar, we will identify you by a colored circle with your initials. You can upload an avatar from your computer, so any collaborators know who you are.

      1. In the File Browser, click on your name to open your account.
      2. Go to the Settings tab.
      3. Hover over the current avatar.
      4. Click the Edit Pencil to make a change.
      5. A window will pop up that allows you to select an avatar from your computer. Select the photo from your computer and click Open to upload.
      6. Use the slider to select the desired zoom/crop level:
      7. Click Save to apply.
    • Change your email address or password

      Before you start

      Who can use this feature

      Users on any Figma team or plan.

      Your signup method will determine whether you can update your email address and password in Figma.

      Your account is how you access Figma. There are three ways to register or authenticate your account in Figma:

      • With an email address and password
      • Using your Google account (Google SSO)
      • Using your company email via SAML SSO

      Your signup method will determine whether you can update your email address and password in Figma.

      Email address and password

      Update your Email Address and Password in your account Settings.

      1. Open the File Browser
      2. Click on your name in the top-left
      3. Go to the Settings tab
      4. Update your details as required:
        • Email: Click the Change email link underneath your email address.
        • Password: Click the Change password link to reset your password.
      5. Click Save to apply your changes.

      Google SSO

      When you sign up for Figma via Google SSO, your email address and password will be Managed by Google. This means that you won't be able to update your email address or password in Figma.

      If you want to change your. Google email address and/or password, you will need to do this in your Google account. For detailed instructions, follow the Google Support links below:

      Switch from Google SSO to email and password

      If your email address and password are "Managed by Google", you won't be able to update them in Figma. To change the email or password on your Figma account, you'll need to switch to logging in via email and password.

      You can do this by resetting your password. This will also prevent you from logging in via Google SSO in the future.

      To reset your password, you'll need to log out of Figma, or access Figma from another browser.

      1. Visit the Figma website and click the Sign In button.
      2. Click the Forgot Password? link.
      3. Follow the on-screen instructions to request a password reset email.
      4. Click the link in your password reset email. Figma will prompt you to enter a new password.

      You can now log in to your Figma account using your email address and new password. If you want to change the email address or password associated with your account, you can do that now.

      SAML SSO

      If you log in to Figma with your company email address and password, your Organization's SAML SSO identity provider will manage your login details.

      We recommend contacting your IT department, or an Organization Admin, for help on updating your email address or password there.

    • Enable Two-factor authentication for your Figma account

      Before you start

      Who can use this feature

      Use Two-factor authentication on any Figma team or plan

      You can't configure Two-factor authentication in Figma if you login via Google SSO or SAML SSO

      Enable two-factor authentication to add an extra layer of security to your Figma account.

      When enabled, you will need to confirm your identity every time you log in to your Figma account:

      Prompt to enter two-factor athentication code in login screen

      Two-factor authentication must be set up on each Figma account individually. There isn't currently a way to enable or enforce two-factor authentication across a team or Organization.

      Note: If you login to Figma via Google SSO or SAML SSO, you won't be able to enable two-factor in Figma. You will need to enable two-factor or multi-factor authentication with your identity provider instead.

      Supported authenticators

      As part of the setup process, you will need to choose a method for authenticating your account. We recommend installing this before you start.

      You can authenticate your Figma account using any of the following methods. Click the links below to view installation instructions for each provider: 

      Enable Two-factor in Figma

      Enable two-factor authentication in your Figma account settings. 

      To find your account settings:

      1. Open Figma in the File Browser.
      2. Click on your name in the top-left to view your account.
      3. Go to the Settings tab.

      SMS

      From your Account Settings:

      1. Find the Password section.
      2. Click the Enable two-factor authentication setting.
      3. Enter your password to confirm your identity and click Continue.
      4. Click the Send me an SMS instead option.
      5. Enter your phone number and click Verify. Figma will send you an SMS with a seven-digit code.
      6. Enter the code in Figma and click Verify.
      7. Click Continue to recovery codes to receive your recovery code(s).
      8. Figma will display a list of recovery codes on screen. We recommend saving a copy of these somewhere safe. For example: in a password manager or in encrypted file storage.

      Note: When you set up two-factor with SMS, you can also add an authenticator app. When both are enabled, Figma will prompt you to authenticate via the app first. Click the Send me an SMS link to authenticate via SMS instead. 

      Authenticator app

      From your Account Settings:

      1. Find the Password section.
      2. Click the Enable two-factor authentication setting.
      3. Enter your password to confirm your identity and click Continue.
      4. Figma will display some links to download and install your desired authenticator. Once you have your authenticator installed or set up, click Continue.
      5. Figma will display a unique barcode on screen. Use your authenticator app to scan the barcode.
      6. Your authenticator app will generate a six digit code. Enter the code in the field provided and click Verify.
      7. Click Continue to recovery codes to receive your recovery code(s).
      8. Figma will display a list of recovery codes on screen. We recommend saving a copy of these somewhere safe. For example: in a password manager or in encrypted file storage.

      Note: Disable Two-factor authentication by visiting this page and clicking the Disable link. You will need to confirm your password before you can disable Two-factor authentication.

      Remove two-factor authentication

      You can remove or reconfigure your two-factor authentication settings at any time.

      Manage two-factor authentication in your Figma account settings:

      1. Open Figma in the File Browser.
      2. Click on your name in the top-left to view your account.
      3. Go to the Settings tab.

      SMS

      1. Go to the Two-factor authentication section.
      2. Next to the Configured cell phone number click the Configure link.
      3. Enter your password to confirm your identity and click Continue.

      Authenticator app

      1. Go to the Two-factor authentication section.
      2. Next to Authenticator apps are enabled click the Disable link.
      3. Enter your password to confirm your identity and click Continue.
      4. Click Ok to confirm and remove two-factor authentication.
      5. Click Use an authenticator app instead.
    • Delete your Figma account

      In an Organization? An Organization Admin will need to remove you from the Organization.

      Warning: Deleting your account will delete any files you have created using the account. This includes any files in your Drafts, and files you have shared with others. This process can not be reversed.

      Before you cancel

      There are a few things we recommend you do before cancelling your account.

      1. If you have a paid plan, you'll need to cancel your professional subscription before you can delete your account. We also recommend downloading your Figma invoices before cancelling, so you have a copy of these for accounting purposes.

      2. Figma uses a proprietary file format (.fig), which can only be opened in Figma. If you have files and assets that you'd like to keep, you can export these from Figma. Learn how to export assets from Figma →

      3. If you are the owner of any shared resources, we recommend you transfer ownership of these resources. If you don't transfer ownership, Figma will delete these files for you and any collaborators.

      Caution: Figma will delete any files that are in your Drafts upon account deletion. If you want to transfer ownership of files in your Drafts, you will also need to move those files to another team.

      Delete your account

      If you need to delete or cancel your account for any reason, you can do this directly from the Account Settings page.

      1. Click on your name in the file browser.
      2. Select the Settings page.
      3. Scroll down to the Account section at the bottom of the page.
      4. Click Delete Account to start the process.
      5. Figma will ask you for a reason why you're leaving Figma. Follow the on-screen prompts to cancel and delete your account.

      Request to delete support information: Interactions that you've had with the Figma support team may not be deleted on account deletion. This information may also be available if you create a new account under the same email address. If you'd like us to delete your support requests, please reach out to our support team.

      Refund policy

      By default, we do not provide refunds for cancelled or unused accounts. We do understand that there are some circumstances that are outside of your control.

      • Annual subscription: If you signed up for the annual plan and have changed your mind, please contact us within 30 days to arrange a refund.
      • Monthly subscription: For our monthly plan, please contact us within 72 hours of payment.

      Contact Figma's support team via the help icon in the lower right corner, from anywhere in the Figma product or help center. Or, email us at support@figma.com.

      Make sure to include a detailed account of any particular issues you're having. This includes any errors you have run into, or limitations experienced. We want to make sure you have the best Figma experience possible.

      Learn more about cancellation policy in our Terms of Service →