This article covers some of the most common image-related issues experienced in Figma and how to fix them.
There can sometimes be a delay in loading your images in the Editor, or within your Prototypes.
This can happen in files with a large number of high-resolution assets. Or when you're loading a large file with many assets for the first time.
To improve loading performance, Figma stores images at different resolutions. If you're seeing a low-resolution version of an Image, don't worry! The high-resolution versions of your image are still available and are loaded where appropriate.
We recommend trying the following:
- Close any open Figma files you aren't currently using
- Close the affected file and reopen it in the Editor
- In the browser: quit your browser and relaunch it
- In the Desktop app: right-click on the File tab and select Reload tab
- Check your internet speed and connection to make sure your device is online
EXIF data (Exchangeable Image File Format) provides information on an image's characteristics such as orientation, size, device used to create the image, date, and more.
Before mid-2020, internet browsers didn't always check the orientation value in an image's EXIF data, including those taken on a mobile device. When this happened, Figma would automatically rotate images according to the EXIF data.
Now that most internet browsers check an image's EXIF data, images that were previously manually rotated in Figma may need to be corrected once more to account for this change in your browser's behavior.
Note: You only need to correct image rotation once if you encounter this issue. Going forward, your browser will set image orientation correctly using an image's EXIF data.
You may also need to manually rotate an image if the thumbnail image appears incorrectly rotated while zooming, loading, or panning around a file.
- You imported an image to a file in Figma.
- Your internet browser ignored the image's EXIF data, so Figma automatically corrected the image's orientation for you.
- In mid-2020, you updated your browser to a version with new EXIF data handling.
- Your images are rotated twice—once by the browser, then again by Figma, resulting in a wrong orientation.
- Before October 2020, you manually rotated the image to the correct orientation.
- In October 2020, Figma released an update to account for the new behavior by newer versions of internet browsers. Your image appears incorrectly rotated again.
- Any images manually rotated by you between mid-2020 and October 2020 may need to be corrected once more. You'll only have to do this once. All other images that appear correctly do not need to be rotated.
An issue with images not loading in a prototype is usually caused if:
- Your device is experiencing a poor internet connection or is offline. Confirm your device has a reliable internet connection.
- You have browser extensions, such as ad blockers, preventing images from appearing in Presentation view. Try disabling browser extensions or learn how to add
figma.comto the allow list by referencing the extension's documentation.
Extensions known to block images in Presentation view as of August 2020: