This article covers some of the most common image-related issues experienced in Figma and how to fix them.
There can sometimes be a delay in loading your images in the Editor, or within your Prototypes.
This can happen in files with a large number of high-resolution assets. Or when you're loading a large file with many assets for the first time.
To improve loading performance, Figma stores images at different resolutions. If you're seeing a low-resolution version of an Image, don't worry! The high-resolution versions of your image are still available and are loaded where appropriate.
We recommend trying the following:
- Close any open Figma files you aren't currently using
- Close the affected file and reopen it in the Editor
- In the browser: quit your browser and relaunch it
- In the Desktop app: right-click on the File tab and select Reload tab
- Check your internet speed and connection to make sure your device is online
An issue with images not loading in a prototype is usually caused if:
- Your device is experiencing a poor internet connection or is offline. Confirm your device has a reliable internet connection.
- You have browser extensions, such as ad blockers, preventing images from appearing in Presentation view. Try disabling browser extensions or learn how to add
figma.comto the allow list by referencing the extension's documentation.
Extensions known to block images in Presentation view as of August 2020: