Error 404 when loading Figma files – Figma Learn - Help Center

If you receive a Something went wrong message or Error 404, it's typically caused by an issue with file permissions and your level of access to that file.

Common causes and solutions

Your access to the file has been removed

You may encounter an error if your access to a file has been removed.

How do I check if this is my issue?

If you do not own the file, reach out to the file owner to confirm or request access.

How do I fix it?

Reach out to the file owner to request access.

The file may have been deleted

How do I check if this is my issue?

Check Deleted files and restore deleted files if needed. If you do not own the file, ask the owner to check if the file has been deleted or if your access has been removed.

How do I fix it?

If a file's original project still exists, anyone with can edit access can restore a file. This will also restore the file for anyone who had access to it at the time of deletion.

Restoring a file retains the permissions, comments, version history, and library connections of the original file.

To restore a file:

Locate the file you want to restore on the Deleted tab.
Right-click on the file and select Restore.

Note: The restore option does not display if you had can view access to a file or if its parent project gets deleted, then you won't be able to restore the file to its original location. Instead, you can duplicate the file your Drafts.

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Common causes and solutions

Your access to the file has been removed

The file may have been deleted