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Figma is blocked by Zscaler
When accessing Figma using a proxy like Zscaler, you may encounter the error Blocked navigation to gateway.zscloud.net
Common causes and solutions
You’re accessing Figma using a proxy like Zscaler and do not have Figma safe-listed
How do I check if this is my issue?
The Figma desktop app allows you to safe-list non-Figma origins used by the Zscaler proxy to get everything to load within the desktop app. We advise you reach out to your IT admin/team to confirm and safe-list the Zscaler proxy in Figma using the steps outlined below.
How do I fix it?
On a Mac
You can configure some desktop app settings via a property list.
| Key | Description | Value Type |
| AllowedOrigins | Set values will be used as domains and allowed access within the Figma app. |
String |
Create a property list file named com.figma.Desktop.plist and add the settings you wish to configure. To apply the app configurations to all users on the computer, move the plist file to /Library/Preferences.
For more information on how to edit property lists, visit Apple's documentation on how to edit property list in Terminal on Mac.
On Windows
You can configure the following desktop app settings via registry keys on Windows:
| Registry value | Description | Type | Value type |
| AllowedOrigins | Set values will be used as domains and allowed access within the Figma app | REG_MULTI_SZ | Multi-string value |
Figma’s keys are located in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Figma. Keys stored in the HKEY_LOCAL_MACHINE namespace apply to all users on a computer.