In order to create a Figma account, you will need to pass a captcha verification with Arkose. If your captcha verification fails to load, it's usually due to an issue with your browser or network settings.
Common causes and solutions
Unresponsive browser
- Confirm you're using a supported browser
- Confirm your browser is up to date
- Quit and restart your browser
- Close any other Figma tabs you may have open
- Reload the page
- Clear your browser cache
- Try a different browser
- Turn off any ad blockers or browser extensions
Weak or slow network connection
Your internet network may be weak or too slow to load Arkose captcha puzzles.
- Restart your internet network
- Try a different network
- Adjust your network settings
Necessary domains are being blocked
It's possible your access to necessary domains is being blocked by your organization or network admins.
- Talk to your organization's network admin to confirm Figma and Arkose domains are allowed
- Make sure
*.arkoselabs.comandverify.figma.comdomains are accessible in your network - Confirm you can complete a demo verification puzzle on the Arkose website
You can also visit the Arkose status page to confirm their service is active.