Troubleshoot Arkose captcha

In order to create a Figma account, you will need to pass a captcha verification with Arkose. If your captcha verification fails to load, it's usually due to an issue with your browser or network settings.

Common causes and solutions

Unresponsive browser

• Confirm you're using a supported browser
• Confirm your browser is up to date
• Quit and restart your browser
• Close any other Figma tabs you may have open
• Reload the page
• Clear your browser cache
• Try a different browser
• Turn off any ad blockers or browser extensions

Weak or slow network connection

Your internet network may be weak or too slow to load Arkose captcha puzzles.

• Restart your internet network
• Try a different network
• Adjust your network settings

Necessary domains are being blocked

It's possible your access to necessary domains is being blocked by your organization or network admins.

• Talk to your organization's network admin to confirm Figma and Arkose domains are allowed
• Make sure *.arkoselabs.com and verify.figma.com domains are accessible in your network
• Confirm you can complete a demo verification puzzle on the Arkose website

You can also visit the Arkose status page to confirm their service is active.