As part of the troubleshooting process, Figma will need to confirm a few things about your setup. We've put together a list of common troubleshooting tasks you can try before reaching out to support.
Here are some actions you can take to improve performance:
- Close any Figma tabs you’re not using
- Browser: Force-quit and open Figma in a new browser window.
- Desktop App: Force-quit the Figma Desktop app and restart it.
- Toggle off multiplayer cursors, layout grids, and effects
- Split up files to reduce memory usage
- Clear desktop app cache
Experiencing one of these common memory or font issues? Check out these specific guides:
We recommend you review these common issues first:
✅ You have a reliable and stable internet connection
Figma requires access to a reliable and stable internet connection. While there are some activities you can do offline, Figma doesn't have a dedicated offline version or mode.
If your connection is unreliable, or you experience periods of limited bandwidth, your performance in Figma will be impacted. Some things you will experience are:
- Files loading slowly
- Low-resolution versions of images
- Lagging when panning and zooming in the Canvas
We're actively working on improving the Figma experience for low-bandwidth connections. Let us know by reaching out to the support team or Submit a bug report.
✅ You're running the latest version of your browser
Figma only supports stable release versions of browsers, including Chrome, Firefox, and Safari. Figma doesn't support any developer, early-access, or beta versions of browsers.
If you’re running into issues, check that you are running the latest version of browser. Find out what browser and operating system version you're using via What's my browser.
✅ WebGL is enabled
✅ You are running a 64-bit version of Windows
You must be running the Figma Desktop app in a 64-bit environment. Figma isn't supported on machines running a 32-bit environment.
✅ You have enough available memory
Every browser has its own active memory limit. This can differ across devices, but the general understanding is there's an active memory limit of 2GB for each tab in a browser.
Figma measures your memory usage as a percentage of your available memory. To keep you informed of your memory usage, Figma displays banners and alerts at certain thresholds: 60%, 75%, and 100%.
If your file reaches
100% of your memory limit, Figma will lock the file and inform you that there's no available memory. To access affected files, you will need to reduce your memory usage →
🚫 You aren't using Figma behind a Firewall or Proxy
If you're using the desktop app behind a Firewall, proxy, or Virtual Private Network (VPN), you will see the error message: Connection Error (407).
You have two options:
- Use Figma in the browser. You can access the Figma web app from any of our supported browsers. What browsers does Figma support?
- Ask your IT department or systems administrator to unblock Port 443. This is the standard port for websites that are run over SSL (Secure Sockets Layer).
Work with support
If you're still encountering problems, Figma support will ask you to perform some diagnostic tests. We've put together step-by-step instructions for each of these tests:
- Export console logs
- Export network logs
- Record a Chrome performance profile
- View your graphics card specifications
- Download Figma desktop app debug logs
Submit a bug report
If you're still experiencing problems, let us know! Check out the Submit a bug report article for more information on getting help.