Cancel your Professional plan subscription

    Before you Start

    Who can use this feature

    Users on the Professional plan.

    Only Team Owners or Admins can cancel a Subscription

    If you’re unhappy with Figma for any reason, please reach out and let us know - we'd love to see if we can help!

    1. Click on the '?' in the bottom-right corner of the Figma app
    2. Select "Get Help" and enter your message in the field provided.
    3. Or, email your request to support@figma.com.

    If you'd like to delete your Professional Team, you will also need to cancel your subscription.

    This will downgrade your subscription to a Starter team, which we limit to 2 Editors and 3 Projects.

    To cancel your Professional plan we recommend you:

    1. Downgrade or Remove extra Editors 
    2. Remove extra Projects 
    3. Download copies of your account invoices
    4. Downgrade your account to a Starter Team
    5. Delete your Team (if required) 

    Refund Policy

    By default, we do not provide refunds for cancelled or unused accounts. Learn more about cancellation policy in our Terms of Service.

    We do understand that there are some circumstances that are outside of your control.

    • If you signed up for the annual plan and have changed your mind, please contact us within 30 days to arrange a refund.
    • For our monthly plan, please contact us within 72 hours of payment.

    Make sure to include a detailed account of any particular issues you're having. This includes any errors you have run into, or limitations experienced. We want to make sure you have the best Figma experience possible.

    Cancel your Professional Plan

    1. Go to the Team Page and navigate to the Settings tab.
    2. Click the Admin Dashboard link.
    3. Click the Cancel your Professional plan link:
    4. We'll ask for a Cancellation reason. Select the most appropriate reason and click Confirm Cancellation:
    5. Click Finish Cancellation to cancel the plan.

    Want to delete your Figma account completely? You can do this by heading to the Account settings page.

    For more detailed instructions, check out our Delete your Figma Account article.

    Related Videos

    • Team plans in Figma

      Figma is free for individual users. If you'd like to get more out of Figma, you can create a Team.

      Teams are for everyone! Whether you're working alone on a final project for your Portfolio. Or, collaborating with a large team on a new product.

      Teams let you invite collaborators to a shared Team Page, the home for all your Projects and design Files.

      To create a Team, you will need to choose a plan. There are four different plans or Team types available:

      Access and Permissions

      You can control how collaborators interact with your Team using Permissions.

      • Viewers can only browse Files and give feedback. We don't change you for Viewers and you can add as many as you need.
      • Editors can create new Files and make changes to existing ones. We base your subscription on your total Editor count.

      Note: Some of our plans have limitations around how many Editors you can have.

      Starter

      The Starter plan allows you to get a feel for collaboration in Figma.

      It's perfect if you're working by yourself and want to structure and organize your Files. Or, if you want to share your work with a collaborator.

      The Starter plan is free to use and comes with a few limitations:

      You can invite as many Viewers, and create as many Files as you need.

      We don't impose any limitations around the kind of work you can create in a Starter team. You can use a Starter plan for personal or business purposes.

      If you've reached the limits of the plan, or want to access more of Figma, you can Upgrade to a Professional plan.

      Click to Create a Starter Team

      Professional (Paid)

      The Professional plan gives you access to all Figma's collaborative features. The Professional plan is perfect for any group of people that want to share resources.

      This could be a design team within a Company, or a group of designers in an agency or collective.

      The Professional plan gives you access to all Figma's collaborative features:

      We base your Professional subscription on your Editor count - the number of Editors on your Team.

      Create a Professional Team

      Student

      If you're part of an accredited institution, you may qualify for a Student account. This gives you to access all Figma's functionality, for free.

      Like our Professional plan, Student Teams have access to:

      There are specific criteria you must meet to qualify for a free Student account. Every member of a Student Team will need to verify their Student Status.

      Create a Student Team

      Organization

      Figma Organizations allow you to share resources, Projects and Files across many Teams. Organizations also give you advanced access and administration controls.

      This is perfect for larger companies, where more than one Team has adopted or are wanting to adopt Figma. If you have complex administrative or security requirements, this one is for you.

      Figma Organizations have access to most of the functionality of a Professional Team:

      Figma Organizations also have:

      • 24/7 Prioritized Support
      • Unlimited Teams
      • Protect Intellectual Property with Draft Ownership
      • Enforced Company Single Sign On (SSO) with Domain Capture
      • Member Provisioning via OneLogin, Okta or Azure Active Directory
      • View Detailed Member History with Activity Logs
      • Share Design Systems with Organization-wide Libraries
      • Share Fonts in Teams and across the Organization
      • Centralized Organization Billing
      • Advanced Privacy Settings with Roles and Account Types
      • Advanced System Controls

      Learn more about Figma Organization in Getting Started with Figma Organization.

      Tip! For more information on plans and pricing head to the Figma website: figma.com/pricing

    • Upgrade to a Professional Team

      Before you Start

      Who can use this feature

      Users on the Starter or Student Figma plans can upgrade to a Professional Team.

      Users with Edit, Admin, or Owner access or team can upgrade a team.

      We only support credit card payments at this time. (Paypal, ACH, or wire transfers are not supported).

      Note: If an Editor upgrades the team to a Professional Plan, that user will be upgraded to an Admin of the team. Admins can manage billing for the Team.

      Figma is great for Teams of any size. If you'd like to collaborate with others on Projects, you can create a Team. Find out which Team is best for you in our Choose a Figma Plan article.

      You can upgrade any Starter or Student Team to a Professional Team.

      We will then give you immediate access to all the functionality included in our paid plans. This includes:

      • Unlimited Projects
      • Unlimited Editors
      • Unlimited Version History
      • Publishing Components to your Team Library
      • Advanced Project Permissions

      The Team Owner, an Admin or an Editor on the Team can perform the upgrade. If an Editor upgrades the Team, we will also make them an Admin of that Team.

      To get started, you'll need to have:

      ✅ A Team you want to upgrade. Or, you can Create a new Team.
      ✅ A confirmation of how many Editors you will need 
      ✅ Your Credit Card

      Upgrade your Team

      1. Go to the Team Page of the Team you'd like to upgrade.
      2. Navigate to the Settings tab:
      3. Click the Upgrade to Professional button.
      4. Use the [+] and [-] buttons to choose how many Editor Seats you'd like to buy. You can buy more than you currently have. (Each Editor occupies a Seat)
      5. Use the drop down to select the Monthly or Annual plan. This is set to Annual by default.
      6. Click Continue to Payment.
      7. Enter your payment details in the fields provided. You'll need to provide:
        • Your 16 digit Credit Card Number, Expiry Date, and CSV.
        • Your Postal Address. This should match the address that your credit card is registered under.
      8. Click Next to review to proceed.
      9. We'll show you a summary of your plan details. Read over Figma's Terms of Service.
      10. Click Accept Terms and Upgrade. We will charge your card and update your account immediately.

      Adding more Editors

      Want to add more Editors? You can add more Editors to your account at any time.

      • If you are on a Monthly plan and add a new Editor, we will include that Editor in your next monthly bill.
      • If you are on an Annual plan and add Editors, we will charge you for those Editors monthly, at the full monthly rate.

      If you have an Annual Plan and want to buy more seats - or convert a Monthly seat to an Annual seat - please contact Figma Support.

    • View your Professional plan subscription and invoices

      Before you Start

      Who can use this feature

      Users on the Professional plan can manage their billing in the Admin Dashboard

      Only Team Admins can access the Admin Dashboard

      You can find everything to do with your Team's Billing in the Admin Dashboard.

      To access your Admin Dashboard:

      1. Go to your Team's Page and click the Settings tab at the top.
      2. Click the Open Admin Dashboard link

      Using the Admin Dashboard

      From the Admin Dashboard you can:

      1. View your Team Name
      2. Update your Team Name in the toolbar
      3. View the Total number of Editors on your team. If you have an Annual subscription you'll also see how many of your Annual seats are in use.
      4. Change your Payment Source
      5. Cancel your Professional Plan
      6. Switch to an Annual Plan
      7. View the balance of your last Invoice
      8. See your Past Invoices
      9. View the balance of your Next Invoice
      10. Change the Invoice Recipient
      11. View a list of Editors on your Team
        • You can view a summary of each Editor's access to Team Files and Projects. Click the See edit permissions link.
        • You can also downgrade a Team Member to remove them from your billing. Click the Downgrade to Viewer button.

      View Account Invoices

      Use the See Past Invoices link to view and download copies of your Figma invoices.

      We will display a list of all your invoices, with the most recent at the top. For each invoice you can view the:

      1. Invoice ID (the unique Stripe ID for this transaction
      2. Date we processed the payment
      3. Payment Method (we show the last 4 digits of your card number)
      4. Amount of the invoice
      5. View Printable Receipt (opens in a new tab)

      Need to add custom information to your Invoices? Please contact us and we'll do our best to accommodate your request.

      Click the ? icon in the bottom-right corner of the Figma app and select "Get Help", or email support@figma.com.

      Make sure to clarify in your message the information you want us to include!

    • Adjust your billing details on the Professional Plan

      You can view and update your Billing details in the Admin Dashboard:

      1. Go to your Team Page in the File Browser
      2. Navigate to the Settings tab.
      3. Click the Open Admin Dashboard link.

      Change your Payment Details

      You can change the Payment Source for your Professional Team.

      You can use this process to update your credit card details. Or, switch to another payee.

      1. Go to the Admin Dashboard.
      2. Click the Change payment source link.
      3. Enter the new credit card details in the fields provided.
      4. Click Use this card to update.

      Note: We will only apply these changes to any future invoices and payments. Any existing invoices will show the details of the previous payee.

      Change the Invoice Recipient

      We will send the Invoice Recipient:

      • Copies of your Team's Monthly Invoice
      • Copies of your Team's Annual Invoices
      • Reminders for upcoming payments and renewals.

      The Team Owner will be set as the Invoice Recipient, by default. If you need us to send this to someone else in the Team, you can update the Invoice Recipient in the Admin Dashboard.

      We can only send Invoice emails to the Team Owner or an Admin. It's not possible to send these to Viewers, Editors, or someone outside of your Figma Team.

      1. Open the Admin Dashboard.
      2. In the Next Invoice section, you can view the current recipient.
      3. Click the Change the Invoice Email Recipient link.
      4. Select who you would like to receive the Invoice emails from the field provided. You will only be able to select from the Team Owner and any existing Admins.
      5. Click outside the field to apply.

      Create Custom Invoice Settings

      Some businesses may want to customize their invoices. This could be to add a Trading Name, Company, Address or Tax ID.

      If you need more information to appear on your invoices, please contact us. We'll do our best to accommodate your request.

      To contact Figma Support, click the '?' icon in the bottom-right corner of the Figma app and select "Get Help", or email support@figma.com.

      Make sure to clarify in your message the information you want us to include.

    • Switch to an annual subscription

      If you are on our  Monthly plan, we will bill you for your Figma account every month. We will base your plan price on the number of Editors currently on your Professional Team.

      To reduce admin, you can choose to switch to  Annual billing instead. This allows you to pay for an entire year of Figma upfront.

      When you switch to Annual Billing, we will:

      • Charge you for the Annual plan at your next monthly billing date.
      • Notify you 30 days before your next billing date to confirm you would like to Renew your Annual Plan.

      Note: If you switch to an Annual plan, it's not possible to switch back to a Monthly plan.

      Adding Editors

      When you sign up for an Annual plan you can choose how many Editors you will need.

      You can still add extra Editors to your account throughout your billing period. However, it's not possible to add Editors to an existing Annual Subscription. Instead, we will bill you monthly for any extra Editors. We refer to this as "co-terming".

      We won't charge you if you are replacing a departing Editor with a new one.

      Add an Annual Plan

      1. Go to your Team Page and click the Settings tab at the top.
      2. Click the Open Admin Dashboard link.
      3. Click the Add Annual Plan button in the top-right corner.
      4. We'll show you the total Number of Editors included and the total Subscription cost
      5. Every Editor in your Team takes up "Seat". If you plan on adding more collaborators to your Team, you can Add more seats to your Annual Plan.
      6. Enter the number in the field provided. Click outside of the field to apply: 

        Note: You will still be able to add Editors to your account throughout your Annual billing cycle. We will charge you monthly, instead of annually, at the monthly rate.

      7. Click the Accept Terms and Upgrade button to complete the process. We will then:
        • Charge you for the Annual plan at your next monthly billing date.
        • Notify you 30 days before your next billing date to confirm you would like to Renew your Annual Plan.


      Note: Figma is not currently registered to collect or charge any Sales Taxes outside of the United States; this includes Foreign Contractor Tax.

      If you live and work outside of the United States you will not see any tax [e.g. Goods and Service, Sales, Value Added (VAT) or Foreign Contractor etc.] included on your invoices.

    • Renew an annual subscription

      If you are on an Annual subscription, we will send you a reminder 30 days before your subscription is due to renew.

      This gives you the opportunity to make any changes to your billing, including:

      • Remove Editors from your Team
      • Reduce the number of Editor Seats in your Annual billing

      If you don't make any changes to your plan, your Annual billing will auto-renew.

      We will use your Editor count at the time of renewal to calculate your Team invoice.

      Renew your Annual Plan

      1. Open the Team Page in the File Browser
      2. Navigate to the Settings page and click the Admin Dashboard link

        Tip! Click the Admin Dashboard link in your reminder email.

      3. Click the Change Annual Plan link.
      4. We'll show you the total Number of Editors included and the total Subscription cost.
      5. Add more seats to your Annual Plan if you plan on adding or removing collaborators. Each Editor in your Team occupies a "Seat".
      6. Enter the updated number in the field. Click outside of the field to apply.
      7. Click the Accept Terms and Upgrade button to complete the process.
      8. We will update the number of Editors included in your Annual plan. We won't charge you until your Annual billing date.
    • Manage Failed Payments

      Failed Payments

      Every now and then a subscription payment may fail. The most common causes for failed payments are:

      • Insufficient funds
      • An expired credit card

      If a payment fails, Figma will attempt payment again the next business day. Your account will be available during this time.

      If payment fails after a total of 3 attempts, we will lock down your account. During this time you will no longer have Can Edit access to your Files and Projects.

      To unlock your account, you will need to make a successful payment. You can force another payment by updating your payment information in Figma.

      Once you have made a payment, we will unlock your account and your access restored.

      Troubleshooting issues

      If you run into any issues with making payment, please contact Figma Support!

      1. Click on the ' ?' in the bottom-right corner of the Figma app
      2. Select "Get Help" and enter your message in the field provided.
      3. Or, email your request to support@figma.com.
    • Upgrade to a Figma Organization

      Before you Start

      Who can use this feature

      Users on the Starter, Education and Professional Figma plans can upgrade to a Figma Organization.

      Users that are Admins or Owners of Education or Professional teams can upgrade a team. Editors on a Starter team can upgrade the team.

      We only support credit card payments at this time. (Paypal, ACH, or wire transfers are not supported).

       Want to add Domain Capture, customize your setup, or pay for your Organization via a different method? Reach out to the Figma sales team via the Contact Sales button on the Figma Organization page.

      Upgrade your Starter, Education, or Professional team to a Figma Organization. Figma Organization has everything you need to scale your design with confidence.

      You''ll have access to all the Figma features you know and love, as well as additional features and access controls.

      For more information around what features are included in Figma Organization, visit the Pricing page on the Figma website.

      Domain Capture controls how Figma treats other accounts with emails that match your company domain(s).

      If you are already part of an Organization with Domain Capture, it's not possible to upgrade another team on the same account. You can upgrade a separate team, if it's registered under another Figma account and email address.

      When you upgrade to a Figma Organization within Figma, your Organization will not include Domain Capture.

      Learn more in our Domain Capture in a Figma Organization article.

      Upgrade to Figma Organization

      What you need

      ✅ A Figma account registered under a verified company email
      ✅ To be the Owner or Admin of any teams you want to upgrade
      ✅ A valid credit card

      1. In the File Browser, click on the team you'd like to upgrade.
      2. Go to the Settings tab.
      3. Click the Upgrade Plan button.
      4. Select Choose Organization from the options.

      Select teams to upgrade

      First, you'll need to tell us which teams you want to include in your Organization.

      On the left, Figma will show you a list of teams that you are currently an Owner or Admin of. Select_teams.png

      1. View the team name and icon
      2. View the total number of current Editors for each team
      3. Click on a team to view the Editors and Viewers included
      4. Check the box to include the Team in the migration

      Missing a team? We recommend exiting the upgrade process and checking that you are an Admin of that team. You will be able to create new teams or upgrade other teams once you have set up the Organization.

      On the right, Figma will show you a list of team members that will be included in the new Organization. You can access this list throughout the checkout process.

      Members.png

      1. View a list of Editors (Paid) and Viewers (Free)
      2. Hover over a member to see which teams they are a member of
      3. Members with a domain that doesn't match your company domain are identified by Guest badge
      4. View the Domain Figma will register for your Organization. Figma bases this on the domain of your current email address.
      5. View the total number of Editors that will be in your Organization
      6. View the expected Subtotal of your Organization's Annual Subscription. You can add new Editors to your Organization throughout your billing cycle. Figma accounts for new Editors via a quarterly True-up process.
      7. Click Next: Organization details to proceed.

      Want to remove someone from the list of members? Remove a collaborator from the team or from a specific file.

      Enter Organization details

      Confirm some basic information about your new Organization.

      1. Enter or update Your Full Name. Figma will make you an Organization Admin as part of the migration process.
      2. Confirm or update your email address. This must be a company email. For example: an address not registered to a gmail.com or hotmail.com domain.
      3. Enter the Legal company name. Figma will use this in your
      4. Choose a Company display name, if this is different than your trading name. This is the name Figma will use in the product.
      5. Click the Next: Payment button to proceed.

      Enter credit card details

      We only support payment via credit card through the upgrade process. Payments via Paypal, ACH, or wire transfers are not supported.

      1. Enter your payment details into the fields provided
        • Card number, Expiry date, and CVV
        • Street Address, App/Suite/etc
        • Country
        • City, State, and Zipcode
      2. Click Next: Review to proceed.

      Note: There isn't currently a way to update your credit card for an Organization in Figma. Reach out to the Figma support team for help updating your credit card details.

      Review details

      You'll have an opportunity to review everything that will be included in your Organization.

      1. At the top of the page, view a summary of your Organization:
        • Company name
        • Company display name
        • Domains
        • Teams
        • Editors
      2. View an explanation of the quarterly true-up process. You'll see the date of your next quarterly true-up.
      3. View your order details:
        • The date of your next Annual renewal
        • Subtotal (total number of Editors)
        • Sales tax (if applicable)
        • Total due today
      4. Review the Master Service Agreement and Renewal & Cancellation Terms
      5. Click I agree to accept and activate the purchase button.
      6. Click Complete purchase to start the migration process.

      Figma will run the migration immediately. From this page, you can review your order details or click the Go to Figma button to get started with your Figma Organization.

      Get started with Figma Organization

      Welcome to the future of collaboration! We recommend the following articles to get you up to speed with your new home:

    • View your billing and invoices [Figma Organization]

      Organizations are billed on an Annual Subscription. 

      Every Member of your Organization will have an Account Type, which determines whether or not they require a license. Only Full Members of an Organization will require a license, and be included in your billing.

      Licenses are issued upon migration to an Organization. Additional Full members can be added at any time throughout the billing cycle. Any additional licenses are then paid for via Quarterly True-ups.

      Note: Licenses aren't linked to a specific member. This allows you to add and remove members throughout the billing cycle, without having to reassign licenses between members.

      View the Billing Summary

      You can view your Billing Summary, which details your Annual Subscription and any Quarterly True-ups, from the Admin Console.

      1. Click on the Organization's name in the top-left corner. 
      2. Click on the Settings cog to open the Admin Console.
      3. Go to the Billing tab. This will show you a summary of the current billing period.
        1. At the top of the Billing Summary you will see the details of your Annual Subscription. 

          This includes:
          1. Dates of your billing period.
          2. Original number of licenses purchased.
          3. Associated charges
          4. Date paid

           

        2. At the end of each quarter, you will be charged for any new licenses added to your Annual Subscription. We refer to these as Quarterly True-ups. 

          Quarterly True-ups will be listed underneath the  Annual Subscription in the Billing Summary. 

          Note: You can remove or downgrade any Full members that you don't want to include in your billing, before paying for any additional licenses. Learn more in our Manage Quarterly True Ups in an Organization article.

      Glossary

      • The Admin Console is where you can view and manage aspects of your Organization. This can be accessed by clicking the Organization name in the top-left corner and clicking the settings cog; or via the View all teams icon in the bottom-left corner.
      • Every Organization will purchase an Annual Subscription, which is paid upfront and automatically renews on the same date every year. This is charged on a per license basis and covers your use of every feature and function offered by Figma Organization.
      • Full members are any Members of your Organization that have Can Edit access to at least one File or Resource within your Organization, or have shared a file from their Drafts. This does not include Members with Can Edit access to Files in their own Drafts. Only Full members will be included in the Organization’s billing.
      • The number of Licenses you have correspond to the number of Full members you have in Organization. These are purchased as part of your Annual Subscription, but additional licenses can be added throughout your billing cycle.
      • To account for any new licenses added to your account during the year, we have Quarterly True-ups. These are billed and charged at the end of every quarter.
    See more