Technical troubleshooting tips
Something gone wrong? We are here to help!
As part of the troubleshooting process, we'll need to confirm a few things about your setup. To help you prepare, we've put together a list of all our troubleshooting methods.
Quick fixes: Here are some actions you can take to improve performance:
- Close any Figma tabs not being used.
- Browser: Force-quit and open Figma in a new browser window.
- Desktop App: Force-quit the Figma Desktop app and restart it.
- Split up large Files into smaller Files.
- Toggle Multiplayer cursors, Layout Grids, or Effects off.
Seeing an out-of-memory error? Learn how to reduce memory usage and improve performance →
Font missing or running into other font issues? Troubleshoot common font issues →
Basic Troubleshooting
We recommend you check the following things:
✅ You have a reliable and stable internet connection
Figma requires access to a reliable and stable internet connection. Figma does not currently support offline move.
If your connection is unreliable, or you experience periods of limited bandwidth, your performance will be impacted. Some things you may experience are:
- Files loading slowly
- Seeing low-resolution versions of your images
- Reduced performance when panning and zooming in the Canvas
We're actively working on improving the Figma experience for low-bandwidth connections. Let us know by reaching out to the Support Team or Submit a bug report.
✅ You're running the latest version of your preferred browser
Figma doesn't support developer or beta versions of browsers. We only support stable release versions of Chrome, Firefox and Safari.
Learn more in our What Platforms, Devices and Browsers are Supported? article.
✅ You have WebGL enabled
Figma is built using WebGL. You will need to have this enabled to use Figma. You can check if your browser has this installed and enabled, by visiting this website: https://webglreport.com/
Learn more in our Configure your browser for Figma article.
✅ You are running a 64-bit version of Windows
You must be running the Figma Desktop app in a 64-bit environment. Figma is not supported on machines running a 32-bit environment.
Learn more in our What Platforms, Devices and Browsers are Supported? article.
✅ You have enough available memory
There is currently an active memory limit of 2GB on Files. If you are working with large Files in Figma, then you may run into some issues with memory. When your File reaches the active memory limit we will display an error message on screen.
Learn more about managing and improving memory in our Troubleshoot Memory Issues article.
🚫 You aren't using Figma behind a Firewall or Proxy
If you're using the Desktop App behind a Firewall, proxy or Virtual Private Network (VPN), you may see the error message: Connection Error (407).
You have two options:
- Use Figma in the browser. You can access the Figma web app from any of our supported browsers. Learn more in our What Platforms, Devices and Browsers are Supported? article.
- Ask your IT department or systems administrator to unblock Port 443. This is the standard port for websites that are run over SSL (Secure Sockets Layer - https).
Advanced Troubleshooting
If you're still encountering problems, we may ask you to perform some diagnostic tests.
We've put together step-by-step instructions that take you through these tests. Follow the links below for more information.
- Use Chrome Developer Tools
- Record a Chrome Performance profile
- View your graphics card specifications
Submit a bug report
If you're still experiencing problems, let us know! Check out our Submit a bug report to Figma article for more information on getting help.
