Set AI credit limits

As an admin, you can manage how many paid AI credits each person can use. On the Enterprise plan, you can also set default user limits for your organization so you don’t need to configure each person separately.

Overview

You can manage a person’s paid credit access with these options:

• Full access: The person can use paid credits while credits are available to them.
• Credit limit: The person can use up to a set number of paid credits each month.
• No access: The person can use their included seat credits, but can’t use paid credits.
• Organization default or billing group default (Enterprise only): The person follows their billing group’s default, or the organization default if their group doesn’t have one

Paid credit limits apply to credits purchased through an AI credits subscription or pay-as-you-go billing. They don’t change the credits included with a person’s seat. Learn more about how AI credits work.

Paid credit access is managed by admins.

• On the Professional plan, admins can manage individual access.
• On the Organization plan, organization admins can manage individual access.
• On the Enterprise plan, organization admins can manage access for anyone on the plan, and billing group admins can manage access for people in their own groups.

How individual limits work with other limits

A credit limit doesn’t reserve credits for that person. A person's credit limit, their billing group limit (if applicable), and your plan's overall credits all apply independently. Whichever one runs out first blocks that person from using paid credits.

Set paid credit access for individual users

Set access for one person

To manage paid AI credit access or limits for an individual:

1. Open the file browser and click Admin.
2. Select the People tab.
3. Select a user’s name to open their user management side panel.
4. In the AI credits section, click Manage.
5. In the modal, set their access. If you select Custom credit limit, use the slider to enter a monthly credit amount.
6. Click Save.

Set access for multiple people at once

You can set AI credit access for users in bulk:

1. Open the file browser and click Admin.
2. Select the People tab.
3. Select multiple people using the checkboxes.
4. From the bulk actions menu, choose Change paid AI credit access.
5. In the modal, set their access. If you select Custom credit limit, use the slider to enter a monthly credit amount.
6. Click Save.

Set default paid credit access for your organization (Enterprise only)

Admins can set a default credit limit for people across the plan. This gives current and new users a limit to follow without having to set a limit for each person separately.

If you’ve already set a custom limit for a user, they keep that limit until you change their individual limit or reset them to follow the default. Changing the organization default won’t overwrite custom user limits.

To set a default limit for your organization:

1. Open Admin from the file browser.
2. Select Settings.
3. In the Billing section, select Paid AI credit defaults.
4. Choose Full access (default), Custom credit limit, or No access. For a custom limit, set the monthly credit amount.
5. Review how many users will be updated and how many have custom settings that won’t change.
6. Click Save.

Set default paid credit access for a billing group

You can also set a default for a specific billing group. A billing group default takes precedence over the organization default for people in that group. Custom user settings take precedence over both defaults.

Organization admins can manage default credit limits for any billing group. Billing group admins can manage defaults for their own groups, but can’t change the organization default.

1. Open Admin from the file browser.
2. Select Settings.
3. In the Billing section, select Paid AI credit defaults.
4. Under Custom settings for billing groups, select the group you want to manage.
5. Turn off Use organization limit.
6. Choose the group’s access option. For a custom limit, set the monthly credit amount.
7. Review the impact of your changes and click Save.

1. Open Admin from the file browser.
2. Select your billing group in the sidebar.
3. Open the AI credits tab.
4. Click Edit default limit.
5. Turn off Use organization limit.
6. Choose the group’s access option. For a custom limit, set the monthly credit amount.
7. Review the impact of your changes.
8. Click Save.

Reset people to the default

You can remove a person’s custom setting so they follow their billing group default, or the plan default if their group doesn’t have one. Future changes to that default will also apply to them.

1. Open Admin from the file browser.
2. Select the People tab.
3. Open the person’s paid credit access controls, or select multiple people and choose Change paid AI credit access from the bottom toolbar.
4. Select Default access.
5. Click Save.

If there’s no applicable default, resetting restores full paid credit access.

What happens when someone reaches their limit

When someone reaches their limit, they see an "Out of AI credits" message on the AI surface they're using. If they’ve hit their individual user limit, but more plan or billing group credits are still available, they can click the Request more button to request more credits from their admin.

Admins will receive a notification of the request via email and in app, and can choose whether to increase the individual’s AI credit limit.

Learn more about AI credit requests.

Related resources

• How AI credits work — What AI credits are, how they're included with each seat, and what drives consumption up or down.
• Manage AI credits — Purchasing additional paid credits and managing overall credit usage at the plan level.
• Manage AI credits for billing groups — Setting a shared credit limit for a whole billing group instead of one person.