Approve or deny upgrade requests
Who can use this feature
Supported on the Organization and Enterprise plans
People with a viewer-restricted role on either Figma design or FigJam won’t be able to edit files.
If they try to take an editor upgrade action, Figma asks them to request an upgrade. They can enter a reason for their request before it’s sent to relevant admins.
The request only applies to that specific product. If someone requests an upgrade from a FigJam file, the upgrade only applies to their FigJam role.
Who manages upgrade requests
Figma sends upgrade requests to the people with the most context on that person’s needs.
- On the Organization plan, upgrade requests go to organization admins.
- On the Enterprise plan, upgrade requests go to the relevant workspace admin. If the requester isn’t assigned to a workspace, organization admins can manage their request.
Accept or decline upgrade requests
Figma sends both an email and in-app notification to relevant admins. Requesters are notified of your decision by email and in-app notification.
- Open the upgrade request email.
- Click Manage request to view the request:
- You’ll see the name and email address of the requester, as well as the product and organization it’s related to.
- Select Approve access to grant them an editor role on that product. Figma will notify them of the upgrade. They’ll also be included in your organization’s next true-up.
- Select Reject access to decline the request. Figma will tell them their request was declined and their role stay as viewer-restricted.
Note: If another admin has already approved or declined the request, you’ll see a message that “this request has been already been handled”.
Notification
- Open the organization in Figma.
- Click the notification bell to view your notifications.
- You’ll see the name and email address of the requester, as well as the product and organization it’s related to.
- Select Accept to grant them an editor role on that product. Figma will notify them of the upgrade. They’ll also be included in your organization’s next true-up.
- Select Decline to decline the request. Figma will tell them their request was declined and their role stays as viewer-restricted.