Approve or decline seat upgrade requests – Figma Learn - Help Center

Who can use this feature

When people with a viewer-restricted seat try and take an action reserved for paid seats, Figma prompts them to request an upgrade. They can enter a reason for their request before it’s sent to relevant admins.

The upgrade request only applies to the specific product they're using. For example, if someone requests an upgrade from a FigJam file, the upgrade only applies to their FigJam seat.

When you approve a seat upgrade, the seat is added to your billing:

On the Professional plan, the new seat will be added to your next monthly invoice. If you have an annual subscription, you can also convert any new monthly seats into annual seats.
On the Enterprise and Organization plans, the seat will get added to your next true-up.

Review pending upgrade requests

Professional plan

On the Professional plan, upgrade requests go to team admins.

From the file browser, click Admin.
Select one or more requests in the table.
Click Approve or Decline at the bottom of the screen.

Organization plan or Enterprise plan without billing groups

Organization admins can see a list of pending upgrade requests in the Dashboard tab in Admin.

From the file browser, click Admin.
Select one or more requests in the table.
Click Approve or Decline at the bottom of the screen.

Tip: Click View history to see a filtered list of recent upgrades or declined requests in the Activity tab.

Enterprise plan with billing groups

On the Enterprise plan with billing groups enabled, upgrade requests go to the relevant billing group admin. If the requester isn’t assigned to a billing group, organization admins will receive the request instead.

You can manage pending requests from the Dashboard tab in Admin. There are two tabs in this table:

Your requests: Requests from unassigned users, or users in billing groups you manage. You’ll only get notified about these requests.
All requests: All upgrade requests in the organization, including billing groups you don’t manage.

Tip: Click View history to see a filtered list of recent upgrades or declined requests in the Activity tab.

From the file browser, click Admin.
Select one or more requests in the table.
Click Approve or Decline at the bottom of the screen.

You can manage pending requests from the Dashboard tab in Admin. Here, you’ll see all the requests from billing groups you manage.

Tip: If you manage multiple billing groups, use the From:All filter to review requests from one billing group at a time.

From the file browser, click Admin.
Select one or more requests in the table.
Click Approve or Decline at the bottom of the screen.

Note: Upgrade requests from users whose seats are managed via SCIM won't appear in the dashboard. Admins still get notified of these requests, but can only manage them via the identity provider.

Manage upgrade requests via notifications

Figma sends both an email and in-app notification to relevant admins when someone requests an upgrade. The person who made the request will get notified of your decision via an email and in-app notification.

Note: If another admin has already approved or declined the request, you will see the message: This request has been already been handled.

From the file browser, click the notification bell to view your notifications.
You will see the name and email address of the requester, as well as the product and organization it’s related to. Do one of the following:
- Select Accept to grant them a paid seat on that product.
- Select Decline to decline the request. Figma will let them know their request was declined and they will keep a viewer-restricted seat.

Open the upgrade request email.
Click Manage request to view the request. You will see the name and email address of the requester, as well as the product and organization it’s related to. Do one of the following:
- Select Approve access to grant them a paid seat on that product.
- Select Reject access to decline the request. Figma will let them know their request was declined and they will keep a viewer-restricted seat.

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Review pending upgrade requests

Professional plan

Organization plan or Enterprise plan without billing groups

Enterprise plan with billing groups

Manage upgrade requests via notifications