Approve or deny upgrade requests
Who can use this feature
Available on the Organization and Enterprise plans
When people with a viewer-restricted seat try and take an action reserved for paid seats, Figma prompts them to request an upgrade. They can enter a reason for their request before it’s sent to relevant admins.
The upgrade request only applies to the specific product they're using. For example, if someone requests an upgrade from a FigJam file, the upgrade only applies to their FigJam seat.
Who manages upgrade requests
Figma sends upgrade requests to the people with the most context on that person’s needs.
- On the Organization plan, upgrade requests go to organization admins.
- On the Enterprise plan, upgrade requests go to the relevant billing group admin. If the requester isn’t assigned to a billing group, or if your organization doesn't use billing groups, organization admins will receive the request instead.
Accept or decline upgrade requests
Figma sends both an email and in-app notification to relevant admins. Requesters are notified of your decision by email and in-app notification.
- Open the upgrade request email.
- Click Manage request to view the request:
- You’ll see the name and email address of the requester, as well as the product and organization it’s related to.
- Select Approve access to grant them an editor role on that product. Figma will notify them of the upgrade. They’ll also be included in your organization’s next true-up.
- Select Reject access to decline the request. Figma will tell them their request was declined and their role stay as viewer-restricted.
Note: If another admin has already approved or declined the request, you’ll see a message that “this request has been already been handled”.
Notification
- Open the organization in Figma.
- Click the notification bell to view your notifications.
- You’ll see the name and email address of the requester, as well as the product and organization it’s related to.
- Select Accept to grant them an editor role on that product. Figma will notify them of the upgrade. They’ll also be included in your organization’s next true-up.
- Select Decline to decline the request. Figma will tell them their request was declined and their role stays as viewer-restricted.