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• Manage organization true-ups

  Before you start

  Who can use this feature

  Supported on the Figma Organization plan.

  Only Organization Admins can manage an Organization's billing, members, and true-ups.

  Every three months, Figma will perform a quarterly true-up to account for any new or upgraded editors. The true-up period lasts four weeks and gives organization admins time to review any new editors.

  Four weeks before payment is due, Figma send a notification to the organization's billing contact(s) to let them know they are in the true-up period. This includes details of any new editors.

  Figma will send another reminder two weeks before the true-up period ends, then again three days before the invoice is locked and payment is due. At the end of the true-up period, Figma will charge the organization for the total number of new editor seats.

  Manage new editors

  Throughout the four-week true-up period, organization admins can review the access of any new editors and decide if they need an editor role.

  Organization admins can confirm and finalize the invoice and Figma will only charge for the editors you keep.

  View and manage new editors from the Members tab of the organization's Admin settings.

  1. Open the organization workspace in the file browser.
  2. Select Admin settings in the left sidebar, then select the Members tab.
  3. There will be a summary of the current true-up, which details the total new FNew design seats and FigJam editor seats, and the expected Invoice total.
  4. Use the New since last invoice checkbox to filter results to new editors.

  

  View activity and access

  To help decide if someone needs to have an editor role, you can review their recent activity. Click next to the editor and select View user activity to open the Recent activity modal.

  At the top of the modal view a summary for that member, this includes their profile picture, name, and email address, as well as their current roles across Figma and FigJam.

  There are two tabs in this modal:

  

  • A

    Recent activity

    View a snapshot of their activity to determine their access requirements.

    • View the last five events in the member's history. Figma will show the date, description of the activity or event, the team the activity is related to, and the IP address of the user.
    • View the date and reason of their upgrade of any new or recently upgraded editors.
    • Click the See more activity button to open the activity log with this member selected. Learn more about viewing member activity →
  • B

    Guest access

    If you view the recent activity for a guest of the organization, you can switch to the Guest access tab to see what resources they have access to.

    • View a list of the teams, projects, and files they can access in the organization
    • See their current permissions across every resource
    • Update their Figma role or FigJam role or remove them from the organization ↓

  Downgrade roles

  If the editor role isn't justified, organization admins can update a member's role to viewer-restricted to remove their editor seat. This excludes them from the organization's billing and prevents them from gaining edit access in the organization.

  Note: As FigJam is currently in beta, you won't incur any charges for your FigJam editor seats. Figma will notify you when FigJam is coming out of beta.

  1. Find the member you want to downgrade in the Members tab. You can use the search field to find a specific member.
  2. In the Figma role column, click Editor and select Viewer - restricted from the menu
  3. In the FigJam role column, click Editor and select Viewer - restricted:

  If you don't want them to have access to the organization at all, you can remove them from the organization. Click and select Remove user to remove them from the organization entirely. Learn how to remove members and guests →

  Confirm true-up

  Once you've reviewed any new editors, you can confirm the editor seats to finalize the invoice. Figma will include any editors added after this point in the next quarterly true-up.

  1. Open the organization workspace in the file browser.

  2. Select Admin settings in the left sidebar, then select the Members tab.

  3. Click Confirm and finalize invoice in the true-up summary to lock the invoice.

     

  4. The Billing tab will show your invoice as being finalized.

     

  Make payments

  There are two ways to pay for an organization, via credit card or invoice. It's only possible to make one payment per invoice, so you need to pay the invoice in full.

  • If you pay for your organization via invoice, you have 30 days to pay the invoice.
  • If you upgraded to an organization in Figma, Figma will already have your credit card on file and will charge the total due on the true-up date.

  Purchase orders

  Purchase orders are official documents that confirm the quantity and price for products and services. Businesses may require purchase orders for budget approval and tracking purposes.

  There isn't a dedicated process for managing purchase orders in the Figma product. You can submit these to Figma and ask to include references to them on your account invoices.

  Even if you have your own system for managing purchase orders, please reach out to your account manager or invoices@figma.com to co-ordinate.

  Note: You can submit as many purchase orders as you need within a quarter. Figma will only generate one invoice for every true-up.

  Pay invoice

  Payments must be made in full, as it's not possible to apply more than one payment to an invoice.

  1. Open the organization workspace.
  2. Select Admin settings > Billing.
  3. Click the Pay invoice button at the top of the page.Figma will open Stripe, where you can enter credit card details to pay for the invoice.
  4. Click View Invoice next to the true-up to download a copy of that invoice.
• Billing on the Organization plan

  Before you start

  Who can use this feature

  Supported on the Figma Organization plan.

  Only Organization Admins can manage an Organization's billing, members, and true-ups.

  Organization plans are designed for companies sharing resources across multiple teams. Organization plans are billed as a whole, instead of a team-by-team basis. This makes sure members working across multiple teams are only accounted for once in the organization's billing.

  There are two parts to an Organization plan subscription: the annual subscription and the quarterly true-ups.

  Annual subscription

  You must have an annual subscription on the Organization plan.

  • Admins define how many Figma and FigJam editor seats they want to buy when they purchase the Organization plan. Upgrade to Figma Organization →
  • Figma will send reminders at 14 days and 5 days before the annual subscription is due to renew. This gives organization admins time to adjust the amount of editors they want to include in their annual subscription.

  View and manage Organization plan ↓

  Quarterly true-up

  To account for any new or upgraded editors, Figma performs a true-up every three months in addition to the annual subscription .

  • Four weeks before the true-up, Figma will send an email reminder to the organization's billing contacts. This shows the number of editor roles added since the last billing date. Figma will send further reminders at two weeks, then three days before the true-up is due.
  • Organization admins can manage new editors and decide if they need an editor role. If not, they can downgrade them to a viewer-restricted role to remove them from the organization's billing. Organization admins can review and confirm to lock the upcoming invoice.
  • If the organization has more seats than the previous billing date, Figma will charge them for any extra editor seats. This is a prorated amount, which covers that seat for the rest of the billing period.
  • If you pay for your organization via invoice, you'll have 30 days to pay the invoice. If you signed up for the Organization plan in Figma, Figma will charge your credit card on your true-up date.

  Manage quarterly true-ups →

  Note: All invoices, references to totals and balances in the product, and any related documentation will always be in $USD.

  At the moment, Figma only collects sales tax in Russia, and selected states in the United States. Learn more about taxes in Figma →

  View and manage billing

  Only organization admins can view and manage the organization's subscription and invoices. They can access these in the Billing tab of the organization's admin settings.

  1. Open Figma in the file browser.
  2. Select Admin Settings in the sidebar.
  3. Select Billing at the top of the page.

  From here they can view details of the annual subscription, view and export previous invoices, and see the expected balance of any upcoming true-ups.

  

  • A

    Current billing period

    • Next invoice issue date: the date when your next quarterly true-up will be created.
    • Projected total: the expected total of your next invoice based on the combined number of Design editor seats and FigJam editor seats.
    • Click See cost breakdown to view the breakdown between Figma design and FigJam
    • New design editor seats: the total number of members and guests in the organization that can gain edit access to Figma design files.
    • New FigJam editor seats: the total number of members and guests in the organization that can gain edit access to FigJam files.

    Note: As FigJam is currently in beta, you won't incur any charges for your FigJam editor seats. You can see what your subscription would cost with FigJam editors included in the cost breakdown.

  • B

    Annual subscription

    • Organization plan annual renewal: the date your annual subscription is set to renew. Figma will send reminders at 14 days and 5 days before the annual subscription is due to renew.
    • Total editor seats today: the combined number of editors seats included in your subscription with individual totals for Design and FigJam seats.
    • Billing contacts: a list of the email addresses that Figma will send billing notifications and reminders to. Click Change contacts to add or update billing contacts.
  • C

    Invoices

    View a list of invoices relating to the organization's annual subscription, as well as any quarterly true-ups.

    • Date: the date the invoice was created, which is also the date the billing period started.
    • Description: where the invoice is a Quarterly true-up or an Annual renewal.
    • Design editor seats: Total Figma design editor seats included in the invoice.
    • FigJam editor seats: Total FigJam editor seats included in the invoice.
    • Invoice total: the total value of the invoice in $USD. This includes both Design and FigJam editor seats, but as FigJam is in beta for 2021 you won't incur any charges for your FigJam editor seats.
    • Status: the status of the invoice, whether unpaid, overdue, or paid. Click View invoice for paid invoices or Pay invoice for active or outstanding invoices.

    FigJam is free for all of 2021! As FigJam is currently in beta, you won't incur any charges for your FigJam editor seats. You can see what your subscription would cost with FigJam editors seats included in the Invoice total column.