Warning: Deleting your account will delete any files you have created using the account. This includes any files in your drafts and files you have shared with others. This process can not be reversed.
Before you cancel
There are a few things we recommend you do before cancelling your account.
If you have a paid plan, you'll need to cancel your professional subscription before you can delete your account. We also recommend downloading your Figma invoices before cancelling, so you have a copy of these for accounting purposes.
Figma uses a proprietary file format (.fig), which can only be opened in Figma. If you have files and assets that you'd like to keep, you can export these from Figma. Learn how to export assets from Figma →
If you are the owner of any shared resources, we recommend you transfer ownership of these resources. If you don't transfer ownership, Figma will delete these files for you and any collaborators.
Caution: Figma will delete any files that are in your drafts upon account deletion. If you want to transfer ownership of files in your drafts, you will also need to move those files to a team that someone else owns.
Delete your account
If you need to delete or cancel your account for any reason, you can do this directly from your account's Settings page.
Click on your name in the file browser.
Select the Settings page.
Scroll down to the Account section at the bottom of the page.
Click Delete account to start the process.
Figma will ask you for a reason why you're leaving Figma. Follow the on-screen prompts to cancel and delete your account.
Refund policy
Payments for Figma subscriptions are non-refundable unless you live in the E.U. or Turkey, in which case you are eligible for a refund only if you cancel your subscription within 14 days of purchase. To request a refund, send us an email to support@figma.com and include your country of residence.
With that said, if for any reason you’re unhappy with Figma, please let us know. Contact us via the inside the app, or email support@figma.com, give us a detailed account of what happened, and we’ll work with you to make sure you have the best experience possible.
Note: If you're a member of any organizations, you'll also see the organization name and your role and account type in that organization. You can request an upgrade next to your role.Learn how to request upgrades →
Community
View and manage your Community profile and any Community related settings:
When you install a plugin, Figma will make that plugin available across your account and workspaces.
Visit Plugins settings to view and manage your plugins, including any plugins you've published or are developing. Figma groups plugins by Installed, In development, and Published.
The file browser is what we call the parts of Figma outside of your files and prototypes.
The file browser enables you to explore your workspace and navigate between accounts. Figma opens the file browser when you visit figma.com
The navigation bar at the top of the workspace allows you to access any account and workspace-level actions.
On the left side of the page is the sidebar. This provides the main method of navigation for the current workspace.
Figma will display everything else—your files, teams, and project workspaces—in the main body of the file browser.
Read on to learn about navigating your workspace and interacting with teams, projects, and files in the file browser.
Navigate your workspace
The navigation bar at the top of the workspace allows you to access any account and workspace-level actions.
Note: If you're using the Figma desktop app, you can navigate between the file browser and any files you're viewing. Click to open the file browser for the current workspace. When you're viewing the Community, you can navigate back and forward using the arrow keys.
A
Workspace switcher
View the current workspace in the top-left of the file browser. Click to open the workspace switcher to access the Community and any other workspaces you have access to. Switch accounts and workspaces →
B
Search
Use the search field to find resources in the organization workspace. Figma separates search results based on the type of resource you're looking for.
Click on the tabs to switch between results:
Files: find files in your drafts, shared projects, and any teams.
Projects: find shared projects you have access to or team projects.
Log out: Select an email address to log out of a specific account, or Log out of all accounts.
Sidebar
Recents
Select Recent in the left sidebar to view and access files and prototypes you've recently viewed or edited from this account.
This includes files and prototypes from your drafts, team files, and any other shared files you've opened. It's not possible to view recent files across multiple Figma accounts.
Figma lists files and prototypes separately, you can use the tile icon to identify files from prototypes:
Design files
FigJam files
Prototypes
There are extra file actions ↓ available from the recent space. Right-click on the file to view the file actions.
Show in project: open the project page where the file is located. Figma will open that project page in the file browser.
Remove from recent: remove the file or prototype from your recents. This won't delete the file, you can still access the file from the team/project where it's located.
Want to leave the file completely? If components from that file are still showing up in the assets panel of your other files, you can leave the file. Learn how to remove your access to a library →
Drafts
Access both your Drafts and any Deleted files from the Drafts workspace. Use the tabs at the top of the page to switch between them.
Drafts
Every Figma account comes with its own drafts. You can think of your Drafts like a sketchbook or notebook. It's a place where you can jot down your ideas and experiment with different concepts.
Drafts are separate from any teams or projects. Any files you create here are your own. There are no limits in the drafts folder, so create as many files as you like!
The Deleted files folder is an archive of any files you have access to that have been deleted. This includes files that you deleted yourself and files others deleted.
You can use the Created by to filter your results. Choose to view files created by: Anyone, You, or Others.
Figma will keep files in the deleted files folder indefinitely. It's not possible to open a deleted file, but depending on your access to the original file, there are some actions you can take.
Find any files or projects collaborators have shared with you in your Shared files or Shared projects. This includes:
Drafts that another collaborator has invited you to.
External projects that another collaborator has shared with you.
Tip! Use the sort filter in the top-right corner to change the order that files appear.
Teams
Figma adds every team you are a member of to the file browser. This allows you to access those teams from the sidebar. Figma shows projects you've favorited under the team name.
Click on the team name to open the workspace for that team, where you can manage projects, members, settings, and billing.
Tip! You can choose the order your teams appear! Click on the team name and drag it up or down. A black line will show where you can move the Team. Release to confirm the new location.
Interact with teams, projects, and files
View and sort files
You can choose how you want to view files for each page in the file browser. In the top-right corner of the file browser, use the Grid and List icons to switch between views.
A
Grid view (default)
In grid view, the file thumbnail takes center stage, which makes it easier for you to quickly identify a file by its contents. This is the default view in the file browser.
You'll have access to more contextual information in grid view:
Avatars of any collaborators who are active in the file.
Project the file is located in (Recents only).
B
List view
List view is a pared back view, which lets you see some basic information about each file. This allows you to quickly find files based on their name and the date they were Last modified.
Thumbnail preview of the file
Name of the file
Date the file was Last modified
Date the file was Created
Sort files
Choose how to order files in the file browser, this includes files in:
Your drafts or recents
Team projects
Any search results
Click next to the current sort.
Select both the sort and the order results appear.
A
Sort
File name
Date created
Last modified
Last viewed (Recent files only)
Date deleted (Deleted files only)
Search relevance (when searching for files)
B
Order
Ascending
Descending
Note: If you are in List view, you can only sort files by Last modified.
File actions
Right-click on any file in the file browser to perform the following actions:
Open: open the file or prototype in the current tab
Open in new tab: open the file or prototype in a new tab
Pin to project: pin the file to the top of the project (only available for team files)
Delete: remove the file from its current location and add it to the deleted files (for all collaborators) Delete and recover files →
Caution: Deleting a file will remove the file for all collaborators, not just yourself. To remove a file from your file browser for just yourself, we recommend you leave the file instead.
View internal profiles
Every member of a team or organization has an internal profile. Internal profiles let other members of your team or organization know what teams, files, and projects you're working on.
Name, profile picture, and description
A list of teams of which they're a member
The name(s) of any recent projects they have worked on.
A list of files they have contributed to recently, including edits and comments. Figma will show the file name, thumbnail, project, and date of last activity for each file.
View your own profile
View your internal profile from your Figma account.
Click your profile picture in the file browser to open the account menu.
Select Internal profile from the list.
Note: You'll be able to see all the files that you are working on here, including your drafts. Other collaborators can only see files they have access to.
View someone else's profile
Click on a collaborator's profile picture to view their profile:
From the toolbar when a member is active in a file or prototype. Hover over their profile picture and click View profile.
On the file card in the file browser when they're active in a file
From the Contributors section on any project page
From the Members preview in the team workspace
From the Admin list when viewing teams in an organization
Figma will only show you resources you have access to. This won't include files in a person's drafts, or files in closed or secret teams in an Organization, unless you have access to those resources.
Tip! You can also view their internal profile via URL. They will need to share this with you, by copying it from the browser address bar.
You need to be logged into more than one Figma account to switch between accounts and workspaces. Log in to your Figma accounts →
If you're logged in to more than one Figma account, you can quickly switch between accounts and workspaces.
Want to add another account? You can be logged in to a maximum of 10 accounts at a time. Log in or add accounts →
Switch between accounts
Click on your profile picture to open the account menu. You can find this in the top-right corner of the file browser.
Hover over Switch accounts to open the account switcher. Select the account you want to use from the options.
If you can't see the account you want to use, click Add account to log in to the account first.
Tip! You can also view and manage your community profile, installed plugins, and account settings from the account menu. Manage your account →
Switch between workspaces
View the current workspace in the top-left corner of Figma. Click the workspace name to open the workspace switcher.
A
Accounts
Figma will list the email addresses of any logged in accounts. If there are multiple workspaces associated with an account, you'll see an icon for each workspace.
B
Workspaces
Organization workspaces have their own icons, usually a company logo.
If you're a guest of the organization, you'll see a badge next to the workspace. Guests can only access teams, files, or projects the organization they're explicitly invited to.
C
Community
Access the Community to browse for files, find and install plugins, or explore and interact with other creators. Guide to Community →
Note: If you're logging into the desktop app via SSO, Figma will open a browser window to complete the authentication process. Figma will return you to the desktop app once you're logged in.
Figma will check your domain to make sure its registered to an organization. If the domain is registered, you'll be able to enter your Password.
Click Log in to access your account.
Reset password
If you've forgotten your password or are unable to access your account, you can reset your password.
Click the Forgot password link in the log in modal.
Enter your Email address and click Reset password.
If there is an account registered under that email address, Figma will send a password reset email to your address. Click the Reset your password link the email.
Choose a new password and then Confirm password.
Click Submit to update your password.
Add another account
If you have multiple Figma accounts, you can be logged in to more than one account. This allows you to quickly switch between accounts without having to log in and out.
You can be logged into up to 10 accounts at a time.
Open Figma in the file browser.
Click your profile in the top-right to open the account menu.
Select Switch account > Add account.
Figma will open up a new browser tab where you can log in to your other account via email ↑, Google SSO ↑, or SAML SSO ↑.
Once authenticated, Figma will close the browser tab and return you to the desktop app or your original tab. You can now see and select the account in the workspace switcher. Learn how to switch between workspaces →
Your name and avatar make up your identity in Figma. Figma uses your name and avatar to identify you in any files, projects, teams, or organizations you interact with. They also appear in the Figma Community, FigJam sticky notes (name only), and FigJam stamps (avatar only).
When you view a file or prototype, Figma adds your avatar to the toolbar and your name on your multiplayer cursor. This allows everyone to see who is currently accessing the file.
Update name and avatar
Update your name and avatar from your account Settings.
Update account name
Open the file browser and click your profile in the top-right to open the account menu.
Select Settings to open the settings modal.
Select the Account tab.
Under Name, click Change name.
Type in the new name in the field.
Click Save to apply.
Update avatar
If you haven't added an avatar, we will identify you by a colored circle with your first initial. You can upload an avatar from your computer, so collaborators and others in the community know who you are.
Supported image formats include JPEG, PNG, GIF, BMP, and SVG. GIFs will be converted into a static image.
Note: Image files must be a minimum of 500x500px when uploading for avatars. This reduces blurriness, so that a clear avatar can be used across Figma and FigJam.
Open the file browser and click your profile in the top-right to open the account menu.
Select Settings to open the settings modal.
Select the Account tab.
Under your avatar, click Edit to upload a new image.
A window will pop up that allows you to select an avatar from your computer. Select an image from your computer and click Open to upload.
Use the slider to select the desired zoom/crop level and click Save image to apply.
Your email address is account is how you access your Figma account. Update your email to change the address associated with your account.
There are three ways to register or authenticate your account in Figma: email address and unique password, Google SSO, and SAML SSO. Your signup method will dictate whether you can update your email address and password in Figma.
Email address and password
If you signed up for Figma with your email address and a unique password, you can update both your email and password in your account settings.
Open the file browser and click your profile in the top-right to open the account menu.
Select Settings to open the settings modal.
Select the Account tab to update your details
Click Change email underneath your email address
Click Change password to reset your password.
Click Save to apply your changes.
Google SSO
When you sign up for Figma via Google SSO, your email address and password will be Managed by Google. This means that you won't be able to update your email address or password in Figma.
If you want to change your Google email address or password, you will need to do this in your Google account. For detailed instructions, follow the Google Support links below:
If your email address and password are Managed by Google, you can't update them in Figma. To change the email or password on your Figma account, you'll need to switch
If you want to update the email address associated with your account, you'll need to remove Google SSO and log in via email address and password instead. This will prevent you from logging in via Google SSO in the future.
To remove Google SSO, you need to request and set a new account password:
Log out of your Figma account.
Visit the Figma website and click Log in in the top-right corner.
Click the Forgot Password? link.
Follow the on-screen instructions to request a password reset email.
Click the link in your password reset email. Figma will prompt you to enter a new password.
When you next go to log in, you can log in via your gmail address and your new password.
If you log in to Figma with your company email address via SAML SSO, your organization's identity provider will manage your login details. It's not possible to update your email address in Figma.
We recommend contacting your IT department, or an organization admin, for help updating your email address or password there. You can still update your name and profile picture in Figma.
When you uninstall a plugin, Figma will immediately remove it from your account. You can always install the plugin if you want to use it again.
You can uninstall plugins from a few places:
A
Plugin page
Install plugins from your installed plugins page. This is great if you want to remove more than one plugin.
Open the plugins page to view your installed plugins.
In the Installed column, click the minus icon next to the plugin you want to remove.
A
Community
You can also uninstall plugins from the plugin page, or from search results in the Figma Community. Hover over the Installed button and select Uninstall.
In an Organization? Organization Admins can install and uninstall plugins for Organization members. Learn how to manage plugins in an Organization.
Contact plugin developers
Figma is not able to provide support for third-party applications, including plugins. If you have questions about, or issues with a plugin, we recommend reaching out to the developer.
Every plugin must provide a Support Contact. This can be an email address, a website, or a link to a help center. Find the Support contact in the details of the plugin page.
Open the plugin from the Editor
Open the menu in the top-left corner of Figma.
Select Plugins > Manage Plugins.
Figma will open the Plugin page in your account. Click on the plugin in the Installed column to view the plugin page.
Copy the details in the Support contact section.
Visit the website or help center for the plugin, or send an email to the developer.
Plugin(s) not showing up in the Editor? If you are a member of an Organization, Admins can restrict which public plugins you can install and use.
Reach out to an Organization Admin to request a plugin for approval.
When an Organization enables the approve list, you can't use any plugins your Organization hasn't approved. You can still use any existing plugins you have installed in your personal space.
Report a plugin
Report plugins that are inappropriate, or look suspicious, to the Figma team.
Open the plugin page.
Click the Flag as inappropriate link at the bottom of the page.
Use the field in the help modal to add any relevant details.
Click Send a message to send your feedback to the plugin review team.
You can't configure two-factor authentication in Figma if you login via Google SSO or SAML SSO
Enable two-factor authentication (2FA) to add an extra layer of security to your Figma account. When 2FA is enabled, you need to confirm your identity each time you log in to your Figma account.
You can authenticate your Figma account using any of the following methods:
SMS
Google Authenticator
Duo Mobile
Authy
2FA (Windows phone)
You need to choose your authentication method as part of the setup process. We recommend installing any authentication apps before you start.
Two-factor authentication must be set up on each Figma account individually. There isn't currently a way to enable or enforce two-factor authentication across a team or organization.
Note: If you login to Figma via Google SSO or SAML SSO, you won't be able to enable two-factor in Figma. You will need to enable two-factor or multi-factor authentication with your identity provider instead.
Set up two-factor
Enable two-factor authentication in your Figma account settings. To view and update your account settings:
Open Figma in the file browser.
Select your avatar in the top-right corner to open the account menu.
Select the Account tab in the Settings modal.
Go to the Settings tab.
You'll find the Two-factor authentication section at the top of the page, under your login details.
A
SMS
Click Enable two-factor authentication.
Enter your password to confirm your identity and click Continue.
Select Send me an SMS instead option.
Enter your phone number and click Verify. Figma will send you an SMS with a seven-digit code.
Enter the code you received in Figma and click Verify.
Click Continue to recovery codes to receive your recovery code(s).
Figma will display a list of recovery codes on screen. We recommend saving a copy of these somewhere safe. For example: in a password manager or encrypted file storage.
Note: When you set up two-factor with SMS, you can also add an authenticator app. When both are enabled, Figma will prompt you to authenticate via the app first. Click Send me an SMS to authenticate via SMS instead.
B
Authenticator app
You need to choose your authentication method at the beginning of the set up process. We recommend setting your authenticator up on your device(s) before you enable two-factor in Figma:
Click the Enable two-factor authentication setting.
Enter your password to confirm your identity and click Continue.
Figma will display some links to download and install your desired authenticator. Once you have your authenticator installed or set up, click Continue.
Figma will display a unique barcode on screen. Use your authenticator app to scan the barcode.
Your authenticator app will generate a six digit code. Enter the code in the field provided and click Verify.
Click Continue to recovery codes to receive your recovery code(s).
Figma will display a list of recovery codes on screen. We recommend saving a copy of these somewhere safe. For example: in a password manager or in encrypted file storage.
Note: Disable two-factor authentication by visiting this page and clicking the Disable link. You will need to confirm your password before you can disable two-factor authentication.
Remove two-factor authentication
Remove or reconfigure your two-factor authentication settings at any time. Manage two-factor authentication in your Figma account settings:
Open Figma in the file browser.
Select your avatar in the top-right corner to open the account menu.
Select the Account tab in the Settings modal.
Go to the Settings tab.
You'll find the Two-factor authentication section at the top of the page, under your login details.
A
SMS
Next to the Configured cell phone number click Configure.
Enter your password to confirm your identity and click Continue.
B
Authenticator app
Next to Authenticator apps are enabled click Disable.
Enter your password to confirm your identity and click Continue.
Click Ok to confirm and remove two-factor authentication.
Notifications help keep you in loop with what's happening in your Figma account. Figma will send notifications for the following activity:
Permissions
Invites to a file, project or team
You're made an editor on a file, project, or team
You're made an admin of a team
Comments
New comments or replies on a file you're contributing to
Any time someone @mentions you in a file
Community
Likes or installs your plugin(s)
Likes or duplicates your Community file(s)
Replies to your comments on creator's files and plugins
View notifications
View your notifications in Figma from the file browser. Figma will show you any notifications for the current workspace next to the account menu on the right side of the navigation bar.
If you have a new notification, Figma will display a red dot over the bell:
From the notifications modal, you can view a list of your last 50 notifications. You can also:
Accept or Decline invitations to files, projects, or teams.
Click on the notification to open the relevant file or resource
Click the Mark all as read link to clear any unread notifications
Note: It's not possible to disable these type of notifications. We have designed these notifications to be unobtrusive, so you can check these on your own terms.
Email notifications
You can determine if you would like to receive notifications for new comments. This will alert you via email to any comments collaborators have made on your files.
Enable or disable email notifications from your account settings:
From the file browser, click your profile picture in the top-right to open thee account menu.
Select Settings from the options.
Select the Account tab and scroll down to the Notifications section.
To turn email notifications on, check the box next to Comments from other users.
To turn email notifications off, uncheck the box next to Comments from other users.
You will continue to receive emails for any @mentions, even if you have disabled them.
Tip! You can also enable or disable comment notifications by file. Check out our Give Feedback with Comments article for more information.
The General Data Protection Regulation (GDPR), is a European privacy law approved by the European Commission in 2016 that will go into effect May 25th 2018.
The GDPR will replace a prior European Union (EU) privacy directive known as Directive 95/46/EC which has been the basis of European data protection law since 1995.
In a nutshell, GDPR gives EU citizens and residents control over their personal data while simplifying the regulatory environment for international business that takes place in the EU.
Why is it important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process.
It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts, it's simply the right thing to do.
Figma complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Learn more in Figma's Privacy Policy →
We are working with our customers to answer any questions and address any concerns regarding how we protect their personal data. Please don’t hesitate to reach out with any questions at support@figma.com.
Want to delete your Figma account? Check out our Delete your Figma account article for more information and step-by-step instructions.
