Manage billing on the Organization and Enterprise plans
Before you start
Who can use this feature
Supported on the Organization and Enterprise plans.
Only organization admins can manage an organization's billing, members, and true-ups.
On the Enterprise plan, workspace admins can manage members in their workspace.
The Organization and Enterprise plans have an annual subscription with true-ups every three months. True-ups account for any paid seats added or removed during the year.
Understanding true-ups
With the Organization and Enterprise plan, you can:
- Buy a set number of paid seats for the year.
- Add additional paid seats at any time.
- If a person with the Viewer role performs an upgrade action, they automatically upgrade to a paid Editor role. These Editors use Figma for free until your next true-up, removing friction for teams sharing work and lowering your average price per seat.
- Decide during the true-up period whether to keep and pay a pro-rated amount for your additional editors – or downgrade them to a free seat.
Note: You can avoid unexpected paid seats using the Viewer-restricted role.
- On the Organization plan, we recommend manually changing new Viewers to the Viewer-restricted role.
- On the Enterprise plan, you can make new members Viewer-restricted by default.
Four weeks before the true-up, Figma will send an email reminder to the organization's billing contacts. This shows the number of editor roles added since the last billing date. Figma will send further reminders at two weeks, then three days before the true-up is due.
Figma will also send reminders at 14 days and five days before the annual subscription is due to renew. This gives organization admins time to adjust the amount of editors they want to include in their annual subscription.
Manage users during a true-up
During the two week period before Figma issues your true-up invoice, you can:
- Review the list of paid seats in your account
- Downgrade anyone who shouldn’t have a paid seat
- Lock in your invoice amount
Review new users added since your last invoice
Tip: On the Enterprise plan, workspace admins can help out during the true-up period by reviewing and managing paid seats in workspaces they manage.
- From the file browser, click Admin settings.
- Make sure the name of the workspace you want to review is at the top-left of Admin settings.
- Select the Members tab.
- On the Unassigned tab, assign members to your workspace and click Looks good (optional).
- Click the name of the workspace to the left of Unassigned.
- Click the Workspace column heading to sort the table by people most recently added to the workspace (optional).
- For any given member, you can update their Figma design or FigJam role to either Editor (paid) or Viewer-restricted (free).
- Once you've managed people's roles in your workspace, click Looks good in the true-up banner.
- From the file browser, click Admin settings.
- Select the Members tab.
- At the top of the page you can view a summary of the current true-up, including the number of new Figma design and FigJam paid seats since your last invoice.
- To review a list of specific people who have upgraded their account, check the New since last invoice box in the list of filters.
Tip: Click the timestamp in the Last active column to review:
- The date and action that led to a person becoming a paid seat in Figma design and FigJam.
- The date and description of the last five activities taken by the person.
Downgrade paid users to free
- From the file browser, click on Admin settings.
- Select the Members tab.
- For any given member, you can change their Figma design or FigJam role from Editor to Viewer-restricted.
Note: It’s not possible to downgrade someone to a Viewer role, since a person with a Viewer role can become a paid Editor role by upgrading their account on their own. With the Viewer-restricted role, a person will need to ask for permission to upgrade their account. On the Enterprise plan, you can set default roles to prevent unexpected upgrades.
Lock in your invoice
After reviewing paid seats in your account, an organization admin can finalize your invoice for the upcoming quarter. Any new editors added after finalizing your invoice – and throughout the upcoming quarter – will get included in the next quarterly true-up.
- From the file browser, click on Admin settings.
- Select the Members tab.
- In the true-up summary at the top of the page, click Confirm and finalize invoice.
- Click on the Billing tab to see a confirmation that your invoice has been finalized.
What happens if I didn’t make adjustments before my invoice was finalized?
We are unable to adjust invoices after they have been issued. This is part of our standard terms of service.
Make a payment
For true-ups and annual renewal, Figma will use the payment method you chose when you upgraded to the Organization or Enterprise plan. If you need to update your payment method, please reach out to our support team.
If you have a purchase order you'd like to include on your invoice, please send it to our support team. You can submit as many purchase orders as you need within a quarter. Figma will only generate one invoice for every true-up.
