Manage your Organization's billing with quarterly true-ups
Before you start
Who can use this feature
Users on the Figma Organization plan
Only Organization Admins can manage an Organization's true-up.
When you first sign up for a Figma Organization, Figma will bill you on an annual subscription. Figma will issue seats based on the total number of Editors you have in your Organization.
The number of Editors in your Organization will change over the billing period. To account for any extra Editors, Figma has a true-up process.
Note: All invoices in Figma are in $USD. Invoices are currently only payable in $USD. References to totals and balances in the product and any documentation ar in $USD.
True-ups at Figma
True-ups happen every three months. An Organization's first true-up will occur three months after the initial billing date.
Only Organization Admins can manage an Organization's true-up.
- During the billing period, members can add new Editors or upgrade existing users. Figma won't charge the Organization for new Editors immediately.
- Two weeks before the true-up, Figma will send an email reminder to all Organization Admins. This shows the number of Editors added since the last billing date.
- Organization Admins can choose to keep new Editors as paid Editor seats or downgrade them to free Viewers - Restricted.
- On the true-up date, Figma will charge the Organization for any Editors admins decided to keep. This is a prorated amount, which covers that seat for the rest of the billing period.
- 30 days before the annual subscription is due to renew, Figma will send Organization Admins a reminder. This allows the Organization to add or remove Editors, before the subscription renews.
Note: You will only need to buy extra seats if you have more Editor seats than paid for at the previous billing date.
View upcoming invoices
Organization Admins can view true-ups at any time throughout the billing period. Track new Editors and see the balance of the next invoice in the Billing of the admin console.
- Click on the Organization name in the sidebar.
- Click on Settings heading at the top of the page.
- Select Billing in the admin console.
At the top of the window, view a summary of the current true-up:
- Number of New Editors this quarter
- Estimated Total due for this true-up, based on the number of new Editors. Figma prorates the cost of each Editor to cover the rest of your annual billing period.
- Current and previous Invoices, includes true-ups and annual subscriptions.
- Date the next invoice is due.
Tip! Want to change who receives billing emails? Check out our Update your Organization's Billing Contact article.
Confirm or downgrade Editors
Two weeks before the true-up, Figma will send an email reminder to all Organization Admins. This shows the number of Editors added since the last billing date.
Organization Admins can then review new Editors and keep, downgrade, or remove them.
- Click on the Organization name in the sidebar.
- Click on Settings heading at the top of the page.
- Select Members in the admin console.
Tip! Click the link in the email to open the Members tab.
Manage new Editors
From the Members tab you can choose who to keep, remove, or downgrade.
- View total New Editors and the Projected Total for the upcoming invoice.
- Click the Role header and select Editor to filter results to just Editors.
- Click the Date Upgraded header to sort members by the date they upgraded to an Editor. Click the header again to sort in descending order (newest first).
- Use the New badge to identify any Editors added since the last billing date.
- Use the Last Edit and Last Active dates to see how active they are in Figma.
- For more details on their recent activity, click the three dots to view the Activity log for a specific member.
- Make any changes to the member's role.
- Click the Confirm Editors button to lock the invoice. Figma will include any Editors added after this point in the next Quarterly True-up.
Payment process
If you upgraded to an Organization in Figma, Figma will already have a credit card on file. On the true-up date, Figma will charge the total due to this credit card.
View the current invoice and payment Date in the Billing tab of the admin console.
Pay invoices in Figma
If the Figma team migrated you to an Organization, you will need to pay for your invoice via Stripe. You have 30 days to pay the invoice.
- Open the admin console and go to the Billing tab.
- Next to the upcoming invoice, click Pay invoice:
- Figma will open Stripe, where you can enter credit card details to pay for the invoice.
- Click View Invoice next to the true-up to view or download a copy of that invoice.
